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Page 23 <br />a. All services provided must be documented in the system designated by HSA, the <br />Clarity system (Clarity), an online case management and service tracking <br />system. HSA administers the system and provides accounts with varying access <br />levels (i.e., regular, management-level, and analyst-level) to the Clarity system <br />for Contractor staff. Contractor will: <br />i. Enter accurate, timely, and complete information into the Clarity system, <br />following data entry guidelines established by the County, which includes <br />data entry for all contracted services provided for all household members. <br />ii. <br />completeness. Core Service Agency leadership will utilize Clarity reporting to <br />review trends, needs, quality assurance, and outcomes/performance <br />measures. <br />iii. Enter data into the Clarity System in a timely manner that complies with the <br />information in Exhibit F <br />Sharing Agreement for Core Service Agencies and Homeless Service <br />Providers. <br />iv. Train staff on how to and when to enter data as well as data entry policies <br />and procedures including timeliness. Contractor will review data regularly and <br />ensure that the data accurately reflects the work of the agency. <br />v. Follow all Clarity policies and procedures issued by HSA. <br />10. Conduct community outreach to increase awareness of the Contractor and its <br />services in the community. <br />a. Contractor may attend community meetings and provide information to <br />community members regarding how to access Core Services and homeless <br />services. Outreach may include participating in and/or communicating via <br />community meetings/events, school events, city/County agencies and <br />meetings/events, other community stakeholder meetings/events, community <br />newsletters/websites, adult education services, local fairs, community clubs, and <br />other outreach activities as appropriate to promote understanding of the Core <br />Services available. <br />11. Other requirements. <br />a. Contractor will do the following: <br />i. Participate in HSA's site review/contract compliance visits. <br />ii. <br />and up to date on services provided by their agency, other community-based <br />services, HSA, and other state, local and community agencies. <br />iii.rking with clients complete trainings <br />regarding client engagement strategies, agency procedures, safety, and <br />diversity, equity and inclusion. <br />Train staff on how to and when to enter data as well as data entry policies Train staff on how to and when to enter data as well as data entry policies <br />and procedures including timeliness. Contractor will review data regularly and and procedures including timeliness. Contractor will review data regularly and <br />ensure that the data accurately reflects the work of the agency.ensure that the data accurately reflects the work of the agency. <br />ATTY/AGR/2025.134/ CORE SERVICE AGENCY CONTRACT (SMC AND RWC) <br />REV: 06-04-25 VR Page 23 of 48 <br />6.L. - Page 26 of 51 <br />123