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11. ELEMENT 11 (Communication Program) <br /> <br /> <br />Att. D-11 (Communication Program) <br />SSMP Implementation <br />o KPI D-10(a) o Was the public afforded the opportunity to <br />provide input as the program is being <br />implemented? <br />Element Review Frequency/Tasks: <br />o Periodic review to ensure board has <br />approved latest SSMP. <br />o Periodic review to verify latest SSMP/docs <br />are posted on website. <br />o Periodic review of any public comments <br />received via website or direct contact with <br />Agency staff annual review/update of KPIs <br />SSMP Effectiveness <br />o KPI D-10(b) o Were all outside agency/communications <br />documented? <br />o Number of annual public outreach events <br />o Number of Regional Partner meetings <br />o % of customers receiving public outreach <br />information <br />Element Review Frequency/Tasks: <br />o Element Review Frequency periodic review <br />of outside agency/satellite <br />meetings/emails/notices of <br />communications. <br /> <br />SSMP Resilience <br />o KPI D-10(c) o External communications verifications Element Review Frequency/Tasks: <br />o Annual review/update to ensure the <br />general public has access to the Agency <br />SSMP via website with a mechanism to <br />provide input/comments <br /> <br /> <br />ATTY/RESO.0077/CC RESO SEWER SYSTEM MANAGEMENT PLAN - EXHIBIT A <br />REV: 07-14-25 LF <br /> <br />Page 304 of 317