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REV: 06-11-25 LF <br />EXHIBIT “A” <br />SCOPE OF SERVICES AND FEE <br />Scope of Services: <br />Loan Servicing for Amortized and Deferred Loans <br />1. Loan Boarding: <br />a. Flow Loans: The City will complete an electronic loan setup form, available on the <br />Consultant’s portal, for flow loans being transferred to the Consultant for servicing. <br />When fully complete, the City will upload the form to the Consultant’s portal. <br />2. Introductory Package: Upon boarding of a new loan, Consultant will send a welcome <br />package to the borrower. This welcome package contains a Notice of Servicing <br />Transfer, Fair Debt Notice, FACT Act Letter, and a variety of options to submit <br />payments. <br />3. Collection and Remittance of Payments: Consultant will collect payments from the <br />borrowers through monthly or other scheduled remittances of principal, interest, fees, <br />escrow balances and other identified payments. Payments can be made via check to <br />a secure lock-box, multiple payment options online, reoccurring ACH, and through <br />“check-by-phone” (additional fees may apply), and via the Consultant app. These <br />remittances will be posted to the loan and ancillary records in accordance with the <br />loan documents and the City’s written instructions. Payments will be posted the same <br />day as receipt. Funds will be maintained in an FDIC insured banking institution in a <br />custodial account for the benefit of the City and the borrowers as applicable. <br />Consultant balances cash received and transmitted and loan portfolio totals on a daily <br />and monthly basis. Remittances will be forwarded to the City monthly net of fees and <br />other authorized charges due to Consultant. <br />4. Payment of Property Taxes: At the City’s request, Consultant will order a tax service <br />contract and monitor the timely payment of property taxes. <br />5. Insurance Monitoring: Consultant will notify the insurance agent in writing that <br />Consultant is monitoring premium payments and is to be made aware of <br />delinquencies, non-renewals or cancellations. Consultant will force place insurance <br />in accordance with respective regulation (see Insurance section). <br />6. Escrow/Impound Account: Upon request from City staff (Assistant City Manager or <br />Housing Manager), Consultant will establish a borrower escrow/impound account for <br />the payment of taxes and insurance. Consultant will collect the monthly escrow <br />payment from the borrower and make the tax and insurance payments on the <br />borrower’s behalf. The borrower escrow accounts will be analyzed annually in <br />accordance with the Real Estate Settlement Procedures Act (RESPA). <br />ATTY/AGR.2025.144/AmeriNational Community Services, LLC d/b/a AmeriNat (Page 15 of 31)