Agmt25 Voiance (Cyracom International Inc.)

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REV: 08-22-25 MI Service Agreement Vendor name and address: CyraCom International, Inc. (“Vendor”) 2650 East Elvira Road, Suite 132 Tucson, Arizona 85756 Client name and address: City of Redwood City (“Client”) 1017 Middlefield Road Redwood City, CA 94063 Services:Exhibit (Exhibit attached hereto if box is checked): ☒A: Over-the-Phone interpretation/OPI ☐A -1: Leased Telephones ☐B: Interpreter Evaluations ☐C: On-Site Interpretation ☒D: Video Remote Interpretation/VRI ☐ D – 1: Video Remote Interpreting Equipment ☐ D – 2: CyraCom Connect – Telehealth ☐F: Facilities CyraCom International, Inc.: By:___________________________________ Print Name:_____________________________ Title:__________________________________ Date:__________________________________ City of Redwood City: By:___________________________________ Print Name:_____________________________ Title:__________________________________ Date:__________________________________ Introduction. In consideration of the mutual promises contained herein, and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the parties hereto agree as follows: 1.Formation. This Service Agreement (“Agreement”) is formed between Vendor and Client. This Agreement replaces and supersedes any agreements previously in place between Vendor or either of its affiliates, CyraCom, LLC and Voiance Language Services, LLC. and Client. 2.Services. Pursuant to the terms of this Agreement, Vendor shall provide the Services to Client. Client is not a current member of any Group Purchasing Organization (“GPO”) that Vendor is contracted with. During the term of the Agreement if Client becomes an active member of any GPO that Vendor is contracted with, it will be the responsibility of the Client to provide member information to Vendor along with a completed End User Agreement. Should Client not provide member information to Vendor it shall be deemed that Client has elected have a standalone agreement with Vendor and Client understands Vendor will not be reporting Client’s usage to the GPO. Usage reporting will become effective the first full month after Client provides Vendor with a completed End User Agreement and valid Member ID. ATTY/AGR.2025.222/CyraCom International, Inc (Interpretation Services) (Page 1 of 7) Chief Financial Officer Christopher Pesce 08/26/2025 MGR-Melissa Diaz City Manager 08/29/2025