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ATTY/ORD.0011/CC ORD TENANT PROTECTION ORDINANCE v2 REV: 10-07-25 LF Page 17 of 20 4. Special-circumstances households, as defined in Section 42.3(J), will be paid one (1) additional month of Fair Market Rent for a maximum of four (4) months’ Fair Market Rent minus the amount paid pursuant to subsection (A) above. 5. An administrative fee as set forth in Section 42.6(C)(5) below. 6. “Fair Market Rent” for purposes of this subsection (B) shall mean the U.S. Department of Housing and Urban Development’s Fair Market Rent calculation for San Mateo County for a similar sized unit with the same number of bedrooms as the tenant’s rental unit as of the date of the notice of termination. C. Process for Relocation Assistance Payments for Eligible Residential Households and Special-Circumstances Households. 1. Processing. The City shall determine a tenant’s eligibility for relocation assistance pursuant to subsection (B) above. Landlords shall pay administrative fees to the City for processing the relocation assistance application. The City may hire a third-party agency to assist with the relocation assistance process. The City shall provide bilingual assistance, as necessary, and an informational meeting with tenants, respond to questions, and verify tenant incomes and status of special-circumstances households. 2. Relocation Assistance Claims. Tenants requesting relocation assistance pursuant to subsection (B) above must complete a relocation assistance application and submit such application to the City Manager or their designee. Tenants must file a complete relocation assistance application with the City Manager’s Office within fifteen (15) calendar days of receiving the notice of termination. The City will review the relocation assistance application and issue an approval or denial within ten (10) business days of receiving the relocation assistance application. If the relocation assistance application is denied, the tenant may appeal the City’s denial. The tenant must file their appeal with the City Clerk in writing, including any additional information that the tenant believes is relevant for the appeal, within ten (10) calendar days of the date of notice of such denial. The City Manager or their designee will provide a determination on the appeal within ten (10) business days of receipt of the written appeal. The determination of the City Manager or their designee shall be a final decision of the City. Failure to appeal in writing within the prescribed time constitutes a waiver of the right to appeal. 3. Payments to eligible residential households or special circumstances residential households. The landlord shall directly pay the relocation 9.A. - Page 32 of 84 137