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ATTY/RESO.0108/CC RESO APPROVING AMENDMENT NO. 2 TO RECOLOGY SAN MATEO FRANCHISE AGREEMENT – EXHIBIT B REV: 11-04-25 MI Page 4 of 11 business from 8:00 a.m. until 5:00 p.m. Monday through Friday, exclusive of Holidays specified in Attachment A for the local office. D. Contractor Revenue Collection. Contractor shall collect revenue for services described herein. Revenues collected to pay fees imposed by the Agency or SBWMA shall be handled as described in Section 10.05, Article 11 or elsewhere in this Agreement. E. Review of Billings. Contractor shall review its Billings to Customers, issued pursuant to Section 7.01.A. The purpose of the review is to determine that the amount which Contractor is Billing each Customer is correct in terms of the level of service (i.e., frequency of Collection, size of Container, location of Container) being provided to such Customer by Contractor. Contractor shall review Customer accounts not less than once every three (3) calendar years for each Commercial, Multi-Family Dwelling, and SFD Customer, unless Agency directs Contractor to do so more frequently. Contractor shall submit to Agency a written report of the status of its review annually no later than forty-five (45) Days after the end of each calendar year. The intent of this Section is for Agency to receive reports on an annual basis for one-third (1/3) of all Customer accounts, and for all Customer accounts to be reviewed every third year of the Agreement. The scope of the review and the reviewer's work plan shall be submitted to Agency for approval no later than six (6) months before the submission of the first report. F. Agency or SBWMA Billing Review. Contractor acknowledges that Agency or SBWMA may perform, or cause to be performed, Billing reviews periodically. Contractor agrees to participate and cooperate with SBWMA and Agency and its agents to accomplish these reviews and conduct any data collection and report preparation that may be requested. The Contractor’s full cooperation with these reviews may include, but is not limited to: (i) allowing Agency or SBWMA staff or consultants to ride along with drivers in Collection vehicles during daily Collection operations; (ii) providing for interviews of personnel at all levels, with or without management oversight; (iii) providing reporting related to franchised operations available through Contractor’s automated systems; and, (iv) adjusting routing, public information, outreach, or program availability based upon the recommendations of the audit, if approved by the SBWMA or Agency. G. Privacy of Customer Information. Contractor shall not distribute or sell Customer, Owner, or Occupant information such as names, addresses, and telephone numbers to other Persons with the exception of distribution to the Agency, SBWMA, or its agents for reporting and contract compliance purposes and distribution to Contractor’s Billing agent (if Contractor uses a Related Party Entity or Subcontractor for Billing purposes).” 2. ARTICLE 10 – FRANCHISE FEE AND OTHER FEES 2.1 General. Section 10.01 shall be amended to read as follows: “The fees described in this Article shall be treated as Other Pass-Through Costs for the purposes of determining the Revenue Requirement and shall be recoverable through the Agency-approved Maximum Rates pursuant to which Contractor bills Customers. Contractor shall separately identify any of the fees established under this Article on Customer bills if directed to do so by Agency.”