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ATTY/RESO.0108/CC RESO APPROVING AMENDMENT NO. 2 TO RECOLOGY SAN MATEO FRANCHISE AGREEMENT – EXHIBIT B REV: 11-04-25 MI Page 2 of 11 A. “Billing. Contractor shall prepare and mail Bills for services provided to Customers by Contractor, and shall collect Customer payments. 1. Frequency. Prior to the execution of this Amendment Two, Agency had historically been responsible for preparing and mailing Bills on behalf of Contractor for services provided to Customers by the Contractor. However, beginning with services provided on or after January 1, 2026, Contractor shall Bill accounts classified as Single-Family quarterly in amounts no greater than the Agency-approved Maximum Rates and Maximum Charges for services provided in a three (3) month period, in advance. In addition, beginning with services provided on or after January 1, 2026, Contractor shall Bill accounts classified as Multi-Family Dwelling and Commercial monthly in amounts no greater than the Agency- approved Maximum Rates and Maximum Charges for services provided in a one (1) month period, in arrears. Prior to assuming responsibility for preparing, mailing, and collecting Bills, City shall provide notice to Customers, as determined and agreed to by the Parties, regarding the change in billing practices. 2. Automated Billing and Payment. In an effort to reduce paper waste, Contractor shall make available to all Customers an automated Billing and payment system. This system should be website-based and allow Customers to view and pay Bills through Contractor’s website. Through the Contractor’s website, Customers may request to cease paper Billing and receive all Bills through e-mail and/or Contractor’s website. Contractor shall ensure that the electronic Billing and payment website conforms to industry-standard practices for electronic commerce security, and that internet portals are compliant with federal and state website accessibility requirements, including without limitation, the Americans with Disabilities Act. However, Contractor shall ensure that these Customers are compiled in a list to ensure that Billing inserts are mailed directly. 3. Bill Format. Contractor shall Bill Customers using a Bill format (i.e., post-card Billing format or conventional envelope/insert) authorized by the Agency, if Customer does not opt-out by requesting use of the automated Billing and payment system. Agency shall have the right to revise the Billing format (e.g., size, font, frequency, etc.), to itemize certain charges, and to review the Billing procedures. Contractor shall be compensated for any cost increases that result from the Agency-directed change to the Billing format. 4. Records. Contractor shall maintain, for inspection by the Agency, copies of Customer Billings and receipts, in chronological order, for a period of three (3) years after the date of service. Contractor shall maintain those records in electronic format. SBWMA and Agency staff or representatives shall be given access to such records upon one (1) Business Day notice. Agency shall be allowed to access and review Contractor’s Billing systems on an appointment basis and such access shall not be unreasonably withheld by Contractor. 5. Maximum Rates. Agency shall approve, by resolution or ordinance, Maximum Rates and Maximum Charges for the types of service provided, as described in Section 11.07 or