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ATTY/ORD.0011/CC ORD TENANT PROTECTION ORDINANCE REV: 10-07-25 LF Page 20 of 23 C. Process for Relocation Assistance Payments for Eligible Residential Households and Special-Circumstances Households. 1. Processing. The City shall determine a tenant’s eligibility for relocation assistance pursuant to subsection (B) above. Landlords shall pay administrative fees to the City for processing the relocation assistance application. The City may hire a third-party agency to assist with the relocation assistance process. The City shall provide bilingual assistance, as necessary, and an informational meeting with tenants, respond to questions, and verify tenant incomes and status of special-circumstances households. 2. Relocation Assistance Claims. Tenants requesting relocation assistance pursuant to subsection (B) above must complete a relocation assistance application and submit such application to the City Manager or their designee. Tenants must file a complete relocation assistance application with the City Manager’s Office within fifteen (15) calendar days of receiving the notice of termination. The City will review the relocation assistance application and issue an approval or denial within ten (10) business days of receiving the relocation assistance application. If the relocation assistance application is denied, the tenant may appeal the City’s denial. The tenant must file their appeal with the City Clerk in writing, including any additional information that the tenant believes is relevant for the appeal, within ten (10) calendar days of the date of notice of such denial. The City Manager or their designee will provide a determination on the appeal within ten (10) business days of receipt of the written appeal. The determination of the City Manager or their designee shall be a final decision of the City. Failure to appeal in writing within the prescribed time constitutes a waiver of the right to appeal. 3. Payments to eligible residential households or special circumstances residential households. The landlord shall directly pay the relocation assistance payments to eligible residential households on or before the tenant’s move-out date as stated in the notice of termination, and provide proof of payment to the City Manager’s Office. Relocation assistance is paid per rental unit, not per tenant. If multiple households or individuals occupy a rental unit, relocation assistance shall be paid to the household or individual entitled to occupy a rental unit under lease with the landlord. 4. Relocation Assistance Pursuant to Other Laws. If tenants are eligible for relocation assistance or benefits under state or federal law, tenant's relocation assistance shall be consistent with whichever law provides the greatest level of benefit.