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REV: 11-21-25 LF <br />EXHIBIT B <br />SCHEDULE OF SERVICES <br />Provider shall provide the City Premium Customer FIRST Technical Support, which <br />includes: <br />1. No charge for software version upgrades <br />2. Customer support shipments including new releases of software, <br />maintenance releases, service packs, security fixes, patches, <br />updates and hotfixes <br />3. Emergency 24/7/365 technical telephone support <br />4. AVEVA direct technical support: access to technical resources at <br />both the local distributor and directly from AVEVA <br />5. Access to the AVEVA Knowledge and Support Center website: <br />search for answers to questions and log and track cases <br />6. Online training webinars: access to library of eLearning webinars <br />7. Access to the Customer FIRST Mobile Support App and E-learning <br />ATTY/AGR.2025.321/E & M Electric and Machinery, Inc. (SCADA System) (Page 14 of 42)