Agmt26 Ensight Technologies, LLC - PARCS System

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REV: 01-05-26 LR ATTACHMENT 6—TERMS OF WARRANTY & SUPPORT Consultant will be the City’s point of contact for all warranty and support requests related to the products and services covered by this agreement. This includes but is not limited to all products provided by ENSIGHT, FLOWBIRD, and OMNIQ. Upon receiving a request from the City, Consultant will lead coordination with all parties to ensure the City’s request is resolved in a timely manner in keeping with the terms of this agreement. Terms of Warranty & Support for ENSIGHT products are as follows: Hardware Warranty ENSIGHT hereby warrants that the Hardware provided and installed by ENSIGHT will materially conform to the applicable SOW. The Warranty Remedy Period for Hardware shall be twenty-four (24) months from delivery of equipment to the site. Professional Services Warranty ENSIGHT hereby warrants that all Professional Services will be performed in a professional and workmanlike manner and will materially conform to the applicable Statement of Work. The Warranty Remedy Period for Professional Services shall end ninety (90) days after Final Acceptance pursuant to Milestone #6. Software Warranty Software is under warranty for the duration of the initial 2-year term. The City and Consultant may extend this agreement annually for five (5) additional years to enable the extended Hardware Maintenance and Software Support service at the rates listed in the Price Form. The total duration of this agreement and amendments shall not exceed seven (7) years. Hardware and Services Remedy If a nonconformity to the foregoing warranty is discovered in the Hardware or Professional Services during the applicable Warranty Remedy Period, as specified above, under normal and proper use and provided the Hardware has been properly stored, installed, operated and maintained and written notice of such nonconformity is provided to ENSIGHT promptly after such discovery and within the applicable Warranty Remedy Period, ENSIGHT shall, at its option, repair or replace the nonconforming portion of the Hardware or re-perform the non-conforming Professional Services. If any portion of the Hardware or Professional Services so repaired, replaced or re-performed fails to conform to the foregoing warranty, and written notice of such nonconformity is provided to ENSIGHT promptly after discovery and within the original Warranty Remedy Period applicable to such Hardware or Professional Services or 30 days from completion of such repair, replacement or re-performance, whichever is later, ENSIGHT will repair or replace such nonconforming Hardware or re-perform the non-conforming Professional Services. The original Warranty Remedy Period shall not otherwise be extended. ATTY/AGR.2026.001/EnSight Technologies (Parking Access and Revenue Control System (PARCS)) (Page 155 of 167)