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REV: 01-05-26 LR <br />Any malfunction caused by intentional or negligent acts of the Customer, its staff, <br />service providers or any third party other than Flowbird and its affiliates <br />Any part that cannot be disassembled and therefore cannot be repaired or <br />refurbished including coin canisters, bill cassettes, and display assemblies <br />Printer assemblies without printheads <br />Shipping <br />The Customer shall bear all shipping and freight charges for parts being returned to <br />FLOWBIRD for replacement. FLOWBIRD shall bear all shipping and freight charges for <br />replacement parts being sent by FLOWBIRD to the Customer utilizing normal ground <br />shipping. <br />Services <br />The following services are included in the PEP: <br />Unlimited technical support through our Help Desk by phone seven (7) days a <br />week at 877 620-2253, email at ussupport@flowbird.group or online at <br />us.support.flowbird.group <br />Replacement of any component in a Covered Meter, except parts or conditions <br />listed in Section 10 immediately below. FLOWBIRD may, in its sole discretion, <br />choose whether to utilize new or refurbished/reconditioned parts in providing <br />replacement parts to the Customer under the PEP <br />Guaranteed shipment within three (3) business days of all covered replacement <br />parts if they are in stock. <br />Return of Faulty Parts. <br />A service request order (SRO) is required for all parts that are being returned to <br />FLOWBIRD for replacement. SROs can be requested by contacting the FLOWBIRD Help <br />Desk at 877-620-2253, by email at us-support@flowbird.group or online at <br />us.support.flowbird.group.When you call or email the Help Desk for a SRO, include the <br />following information about all returned parts: <br />What is wrong with the part(s) being returned. <br />Meter ID for the meter the part came out of, if known. <br />Part serial number from the sticker on the part, if there is a sticker. <br />Indicate that you are requesting a replacement part under the PEP. <br />Include a copy of your SRO form in the box with the returned part. The shipping address <br />for the FLOWBIRD parts warehouse is included at the top of the SRO form. Parts being <br />tendered to FLOWBIRD for exchange must be returned within fourteen (14) days of the <br />SRO issue date. If a qualifying exchange part is not received within fourteen (14) days, <br />the Customer account will be billed for the nonexchange part price. <br />Special Instructions <br />Coin Selectors: If you are returning a coin selector, please let us know if the <br />selector is programmed to take tokens. <br />Card Readers: When returning card readers, please remove the bezel and rain <br />guards prior to shipping. These parts will not be returned with the replacement <br />reader. Please specify the model of card reader you are returning. <br />ATTY/AGR.2026.001/EnSight Technologies (Parking Access and Revenue Control System (PARCS)) (Page 159 of 167)