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About The NCS™ <br />The National Community Survey™ (The NCS™) report is about the <br />“livability” of Redwood City. A livable community is a place that is not simply <br />habitable, but that is desirable. It is not only where people do live, but where <br />they want to live. The NCS was developed by the experts from National <br />Research Center at Polco in partnership with the International City/County <br />Management Association (ICMA) and has been administered in hundreds of <br />communities across the United States. <br />Great communities are partnerships of the government, private sector, <br />community-based organizations and residents, all geographically connected. <br />The NCS focuses on the livability of Redwood City by categorizing survey <br />questions into the ten main “facets” of community livability shown below, in <br />addition to ratings for quality of life and local governance. These facets have <br />been identified through years of extensive survey research as those that are <br />most impactful to residents’ quality of life. <br />• Economy <br />• Mobility <br />• Community Design <br />• Utilities <br />• Safety <br />• Natural Environment <br />• Parks and Recreation <br />• Health and Wellness <br />• Education, Arts, and Culture .. <br />The report provides the opinions of a representative sample of 280 residents of Redwood City collected from <br />September 4, 2025 to November 20, 2025. The margin of error around any reported percentage is 5.9% for all <br />respondents. Survey results were weighted so that the demographic profile of respondents was representative of <br />the demographic profile of adults in Redwood City. <br />Reporting Results <br />For the most part, the percentages presented in this report represent the “percent positive.” Most commonly, the <br />percent positive is the combination of the top two most positive response options (excellent/good, very <br />safe/somewhat safe, etc.). On many of the questions in the survey, respondents may answer “don’t know.” The <br />proportion of respondents giving a "don't know" response is shown in the full set of responses included in the <br />“Complete Data” section; however, these responses have been removed from the analyses presented in the main <br />body of the report. Therefore, the tables and graphs display the responses from respondents who had an opinion <br />about a specific item. <br />Benchmark Comparisons <br />Polco’s database of comparative resident opinion is comprised of resident perspectives gathered in surveys from <br />over 400 communities whose residents evaluated the same kinds of topics on The NCS. The comparison <br />evaluations include surveys from the past five years. If a jurisdiction has conducted multiple efforts in the past five <br />years, only the most recent survey is included in the benchmark database. Polco adds the latest results quickly <br />upon survey completion, keeping the benchmark data fresh and relevant. The communities in the database <br />represent a wide geographic and population range. <br />In each tab, Redwood City's results are noted as being “higher” than the benchmark, “lower” than the benchmark, <br />or “similar” to the benchmark, meaning that the average rating given by Redwood City residents. Being rated as <br />“higher” or “lower” than the benchmark means that Redwood City's average rating for a particular item was more <br />than 10 points different than the benchmark. If a rating was “much higher” or “much lower,” then Redwood City's <br />average rating was more than 20 points different when compared to the benchmark. <br />In addition to these national benchmarks, comparisons were also made to a smaller cohort of communities that <br />align more closely to the demographics in Redwood City. This cohort included Arcadia, Beaumont, Clovis, Corona, <br />Elk Grove, Lake Forest, Livermore, Marin County, Palo Alto, Rocklin, Roseville, San Jose, Santa Barbara, Santa <br />Cruz, Sunnyvale, and Tracy. Comparisons to these communities can be found throughout the report and in the <br />Custom Benchmarks tab. <br />Trends over time <br />Trend data for Redwood City represent important comparison data and should be examined for improvements or <br />declines.¹Deviations from stable trends over time represent opportunities for understanding how local policies, <br />programs, or public information may have affected residents' opinions. Changes between survey years have been <br />noted with an arrow and the percent difference. If the difference is greater than 7.75 percentage points between the <br />2024 and 2025 surveys, the change is statistically significant. <br />1.In 2020, The NCS survey was updated to include new and refreshed items. Consequently, some of the trends may be impacted due to wording <br />modifications that could have potentially altered the meaning of the item for the respondent. <br />1 <br />11.A. - Page 10 of 43 <br />144