Agmt26 Ingram Library Services LLC

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City of Mountain View Bid No. R251048 Page 59 Describe your average fill rates Ingram’s senior and executive leadership continually monitors fill rate reports across all market segments. Ingram Library Services is proud that our initial fill rates are typically 85-90%, with a fill rate of 95 to 100% shipped or reported within 90 days, on items listed in Ingram’s database. We periodically monitor fill rates for specific libraries, and we have programming in place to accurately calculate fill rates for any customer upon request. Note that our fill rate includes over 13,000,000 available titles. Print 91.78 % shipped at time of initial order 98.92 % shipped in 60 days 99.02 % shipped in 90 days Spoken Word 92.53 % shipped at time of initial order 99.30 % shipped in 60 days 99.44 % shipped in 90 days DVD/Blu-ray 77.85 % shipped at time of initial order* 97.25 % shipped in 60 days 97.60 % shipped in 90 days Ingram’s average fulfillment rates listed above are for in-print library material. We calculate fill rates for Ingram public library customers and for items available through Ingram at the time of order, excluding items unavailable from the publisher at the time of order. X. SHIPPING AND FULFILLMENT Describe shipping services, fulfillment rates, and locations of warehouses. Include all associated costs. Describe steps to ensure boxes are under forty pounds per carton. Shipping Services We plainly mark each box in a shipment with the number of boxes included, the library address, and a Control Number (including Order Entry number), which allows you to cross reference the invoice when you receive it. For your convenience, we also mark the carton containing the packing slip. The shipping label on the carton includes the customer’s name, address, and customer purchase order number. ATTY/AGR.2025.331/Ingram Book Group LLC (Ingram 2025) (Page 21 of 30)