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MSA v2024.08.28 US.EN US Public Sector Page 10 of 19 12.5 “Documentation”means the written specifications for the Subscription Services or other published online by UKG on its community pages accessible at https://www.ukg.com/support and https://library.ukg.com/, such as user manuals and administrator guides, as well as the Services Descriptions. 12.6 “DPA” means UKG’s U.S. Data Processing Agreement located at https://www.ukg.com/us-dpa . 12.6 “Order”means an order form, agreed by both Parties, which is subject to this Agreement or otherwise references this Agreement, setting out, among other things, the type and quantity of employees that may be managed in the Subscription Services, the term of the Order, price and payment terms of the Services to be provided by UKG, and the fees to be paid by Customer. 12.7 “Party” or “Parties”means UKG or Customer, or both, as the context dictates. 12.8 “Personal Information”means Customer Data related to a Data Subject as defined under U.S Privacy Laws, including “personal information” as defined under the California Consumer Privacy Act (“CCPA”) and any similar terms, such as “personally identifiable information” 12.9 “Professional Services” means the deployment, launch, configuration, implementation, integration, delivery, consulting, managed, and other similar services provided hereunder. 12.10 “Services” means the (a) Subscription Services; (b) Support Services; (c) Professional Services; (d) Training Services; and (e) other services or offerings as set forth in an Order. 12.11 “Services Description”means the supplemental terms applicable to a Subscription Service or other offerings located at http://www.ukg.com/services-descriptions. 12.12 “Statement of Work” or “SOW”means a document executed by both Parties, which is subject to this Agreement and the applicable Order or otherwise references this Agreement, detailing the scope of Professional Services or Training Services, the associated fees, and other applicable terms. 12.13 “Subscription Services”means those UKG software-as-a-service (“SaaS”) applications set forth on the Order, including the UKG data accessible therein, and made available to Customer via a hosted multi-tenant environment to use on a subscription basis. 12.15 “Support Services”means support and maintenance services provided by UKG for the Subscription Services, as described in this Agreement. 12.16 “Training Services”means in person and virtual instructor-led training and courses, including online, on-demand, in- product, and on-site courses provided by UKG. 12.17 “UKG”means UKG Kronos Systems, LLC., a Massachusetts limited liability company with its principal place of business at 900 Chelmsford Street, Lowell, MA 01851. REV: 01-16-26 MI ATTY/AGR.2026.009/UKG Kronos LLC (UKG Telestaff transition to Cloud) (Page 10 of 24)