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REV: 02-17-26 VR <br />EXHIBIT “A” <br />SCOPE OF SERVICES AND FEE <br />I.Community Mediation Services - $10,000 <br />A. Consultation and Information Services <br />Consultant will provide the information services on an as needed basis to the <br />Redwood City Community, which services will be unlimited and free of charge. <br />1)Information and Referral: A resource person is available by telephone, to <br />assist residents who have specific questions relating to a conflict. Through <br />this conversation, the resident may clarify issues of concern, be given <br />specific information about common practices related to landlord-tenant and <br />community issues and receive a referral to an appropriate agency/resource. <br />2)Information and Conflict Assistance: A resource person assists and <br />coaches the concerned caller to de-escalate feelings, clarify issues and <br />underlying needs, develop possible solution options, and begin to design <br />an approach to dispute resolution. <br />3)Promotion of Use of Conflict Resolution Services: A city associated with <br />PCRC participates in PCRC's community outreach program designed to <br />familiarize city staff, community service providers and the public with the <br />use of non-adversarial conflict resolution services in a variety of conflict <br />situations. This effort involves both program staff and volunteers in making <br />presentations, developing press releases and media coverage and <br />identifying referral points where community members can receive <br />information about PCRC services. <br />B. Conflict Resolution Services <br />PCRC categorizes cases by “conflict type”. The conflict types consumer/business” <br />and workplace” will not be covered in the same way that other “conflict types” are <br />under this contract. Consumer/business and Workplace cases will require an extra <br />fee to be paid by the user. <br />The following describes the range of services available in this category: <br />1)One party Assistance: A resource person assists the caller to think <br />through a conflict situation, including clarifying issues and interests of <br />involved parties, exploring approaches to dealing with the situation and <br />solution options and assisting with the selection of an approach to <br />resolution. A follow-up call is arranged to determine the outcome, with the <br />ATTY/AGR.2026.043/Peninsula Conflict Resolution Center (Mediation Services) (Page 11 of 12)