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REV: 04-07-24 LF Solution, including without limitation, account setup, software and database configuration, data conversion and training, are referred to herein as the “Implementation Services”. c. Hosting/Database Services. If the SaaS Solution includes hosting, data storage, system backup and recovery or other remote services, then such services will conform to the network performance and availability requirements set forth in Section 11 of this Agreement and the Provider’s service level agreement which is attached hereto as Exhibit “C” (“Cloud Services SLA”). d. Accessibility Compliance. Any website, application, mobile app or other software that is delivered by Provider pursuant to this Agreement that is intended to be provided to or accessible by members of the public shall be in full compliance with Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards as required by 28 CFR Part 35, Subpart H (Web and Mobile Accessibility) of the Americans with Disabilities Act (ADA). During the term of this Agreement, Provider will maintain, at no additional cost to City, compliance with respect to any updated version or successor standards that are required to be implemented by the City in accordance with the ADA and/or California law. Provider will maintain and retain full documentation of the measures taken to ensure compliance with the applicable requirements stated above and provide these records to the City upon request. Provider agrees to promptly respond to and fully resolve any complaint regarding accessibility when notified by the City. 2. Supplemental Terms. The City shall have a license and/or subscription to use the SaaS Solution, including any Software, for its operations, subject to the terms of this Agreement and the additional terms and conditions of Provider, which are contained in the “Terms of Service Addendum” which is attached hereto as Exhibit “D”. In the event of any conflict between the terms of this Agreement and the Terms of Service Addendum, the terms of this Agreement will prevail. 3. Term; Performance Schedule. a. The term of this Agreement will commence on Effective Date and will continue for a period of one (1) year. The Agreement may thereafter be renewed for two (2) additional one (1) year terms with the mutual written agreement of City and Provider for an annual subscription fee as outlined in Exhibit “F.” b. Provider shall provide the Software and Services, including any Implementation Services, in a prompt and timely manner in accordance with the “Performance Schedule” that is attached hereto as Exhibit “E”. Any delays or changes in the Performance Schedule shall be subject to the terms of Section 7. 4. Compensation. a. Subject to paragraph 4(c) below, the City shall pay for Software and Services in accordance with the schedule of fees and costs which is attached hereto as Exhibit “F” (“Fee Schedule”). If a license or subscription fee for Software is based on the number of active users rather than an enterprise license which allows an unlimited number of users ATTY/AGR.2026.096/TBD (Relocation Assistance Software) (Page 2 of 33)