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REV: 02-05-26 MI <br />• Customers can make payment via Web, and Mobile. <br />•Payments can be configured to allow Users to pay by bank account and/or <br />credit /debit card. <br />•All payments will be reported in a standard daily “lockbox” file. <br />Section 3. Support Description: Dedicated Account Manager to monitor and <br />provide support. <br />• Dedicated Support Staff for reviewing and responding to incoming <br />issues. <br />• Multiple communication channels available for City preference: web <br />support ticketing tool, email, and phone. <br />•Proactive support initiated by Consultant staff when City data issues are <br />detected by Consultant Quality Control processes. <br />•Issues tracked via Consultant CRM tool, ensuring full resolution before <br />the ticket can be closed. <br />II. Fee Schedule <br />Consultant shall perform the Services outlined above on a task and material basis per <br />the fee schedule below. <br />Category Fees <br /> <br />Statements, Closing Bills, & Summary Bills (RE1, <br />RE3, & RE4) <br /> <br />Data Processing / Print / Mail Prep Service $0.081 <br />Standard Paper Stock $0.0189 <br />#10 Outgoing Envelope $0.0266 <br />#9 Return Envelope $0.0233 <br />Total (per piece)$0.1498 <br /> <br />Reminders (RE2) <br />Data Processing / Print / Mail Prep Service $0.0904 <br />Standard Paper Stock $0.0189 <br />#10 Outgoing Envelope $0.0266 <br />#9 Return Envelope $0.0233 <br />Total (per piece)$0.1592 <br />ATTY/AGR.2026/Amend. No.6/InfoSend, Inc. (Page 6 of 7) <br />7.J. - Page 10 of 12 <br />339