Agmt26 Axon Amendment No. 1 - Laserfiche WebLink

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Page 10 of 11 Damage, direct loss, or indirect loss caused by Customer's power, cabling, Internet access, or network configuration at the Site; Damage, direct loss, or indirect loss caused by non-use of the Dock System or any component thereof. 5. Obtaining the Services To obtain the Services, the Customer shall: Immediately contact Skydio Support to conduct any remote triage, to schedule any requisite Services including a Site visit, or to obtain a Return Merchandise Authorization (RMA) if appropriate. Use Skydio-provided packaging and labels when shipment of eligible replacement parts is required. Either a) return to Skydio the used or damaged FRU or b) return the unused replacement FRU in accordance with Skydio's instructions. Unless otherwise agreed in writing by the parties, Customer must return FRUs within thirty (30) days of receiving a replacement part; failure to do so may result in charges for the MSRP of unreturned FRUs, the Services provided, and associated shipping and handling. Returns must use original or equivalent protective packaging and Skydio's prepaid labels, and Customer should retain proof of tender. Skydio may reject or return, at Customer's sole cost, any shipment sent without a valid RMA or otherwise not agreed to in writing by the parties. 6. Fees and NCNR 6.1 Fees. All fees, including but not limited to the Service Fee, taxes, and location- specific charges, are as stated in the applicable Order Form or otherwise agreed in writing by the parties and are due upon delivery as of the Delivery Date unless otherwise agreed in writing. Pricing and terms for any services, including the Services, may change at Skydio's sole discretion upon renewal. Any work performed outside these Dock Terms, including Site moves or reinstalls, shall require a separately executed written agreement and will be charged separately at then-current rates. 6.2 Non-Cancellable and Non-Refundable. All fees, including but not limited to the Service Fee, taxes, and location-specific charges are non-cancellable and non- refundable ("NCNR") once the Term begins, with no credits or refunds for unused visits, partial Terms, or Customer-caused delays. 7. Indemnification and Limitation of Liability 7.1 Customer Indemnification. Customer shall indemnify, defend, and hold harmless Skydio and its officers, directors, employees, contractors, and agents from all third-party ATTY/AGR.2026/Amend. No.1/Axon Enterprise, Inc. (Axon Purchase Agreement Amendment) (Page 63 of 69)