Agmt26 Axon Amendment No. 1 - Laserfiche WebLink

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First Amendment to the Purchase Agreement for Goods, Commodities, and Services Page 9 of 18 REV: 04-09-26 LR 2.3 Commercial Item Software and associated documentation are "commercial items" as defined at FAR 2.101 comprised of "commercial computer software" and "commercial computer software documentation" as those terms are used in FAR 12.212 and DFARS 227.7202. Federal Customers shall acquire its licenses to the Software and associated Documentation with only those rights set forth in this EULA. 3. Services Customer's access to Services will be detailed in an Order Form, invoice, or other purchase documents issued to you by Skydio or its authorized reseller and signed by the appropriate parties ("Order Form"). 3.1 Subscription Term Duration Unless otherwise specified on the Order Form, each "Subscription Term" begins with the initiation of the applicable Services and shall continue for the period specified in the Order Form: if none, then for one (1) year. 3.2 Provision of Services Skydio will render Services in accordance with this agreement and each Order Form, so long as Customer timely pays all amounts owed hereunder. Skydio has no obligation to provide any service other than the Services that are purchased by Customer and identified on an Order Form, which can include: SaaS, Professional, Support, and Training Services, as described below. 3.3 SaaS Services SaaS Services consist of providing specified software to Customer online as a service during the applicable Subscription Term identified in an Order Form. Each SaaS Service will include at least the functionality described for that service in the Order Form or in the Product Guide in effect at the time the particular SaaS Services are purchased. Skydio may update the Product Guide (and the functionality of the applicable SaaS Services) at its sole discretion. 3.4 Professional Services The scope of Professional Services will be described in an Order Form or statement of work ("SOW"), including the deliverables, a schedule for delivery, and payment arrangements. If no such details are specified in writing, Professional Services will be provided at Skydio's commercially reasonable discretion. 3.5 Support Services Support Services consist of: (i) assisting Customer's named administrators in English via telephone, chat, and email during Skydio's normal business hours with any errors encountered by Customer in using the supported Offering; and (ii) making reasonable efforts to correct any error in supported Offerings, all in accordance with Skydio's support policies published on its website, as updated from time to time. No other Support Services are included under these Terms. 3.6 Training Services Skydio will provide Training Services remotely or at the location described in an Order Form or mutually agreed in another writing. For onsite, virtual and e-learning training, Customer is responsible for testing all necessary facilities and systems prior to the scheduled training to enable Skydio to provide the training. Training dates must be confirmed two or more weeks in advance of the training date. Skydio may re-schedule training at any time prior to the training start date without liability. If Skydio becomes aware of a need to reschedule, then Skydio will make a reasonable effort to notify the Customer at least one week in advance. In-person training must be initiated within nine months of the Order Form date and completed within one year of the Order Form date, provided however that if in-person training is not completed within one year due to rescheduling by Skydio, the time for completion will be extended for a time period commensurate with the Skydio-initiated delay. Onsite, virtual and e-learning training is only valid for the number of courses, dates and times (including the start and end date), locations, delivery mechanisms (i.e., onsite, virtual or other), and number of students (participants) specified in the Order Form. Training content will be substantially in line with the relevant training description set forth in the Order Form. Ownership of all copyright and other intellectual property rights in any training course material or other documentation, technical information, and know-how provided to training participants or otherwise to Customer remains Skydio's sole property. 3.7 SaaS Service Level Agreement Skydio offers the following 99.9% uptime Service Level Agreement ("SLA") with respect to the SaaS Services. (a) Definitions Downtime means the cumulative time period during which Customer is unable to log into the SaaS Services due to failure(s) in the SaaS Services, as timely reported by Customer and verified by Skydio and as provided below. Hardware failures are not Downtime, but may be covered under Skydio's Limited Warranty. ATTY/AGR.2026/Amend. No.1/Axon Enterprise, Inc. (Axon Purchase Agreement Amendment) (Page 9 of 69)