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REV: 05-13-26 LF <br />Reporting: Consultant will provide quarterly reports within 2 weeks of the end of <br />each quarter and annual report will be due by July 16, 2027. Reports will include <br />the following information: <br />o Information regarding the type of caller/client (e.g., landlord, property <br />manager, Tenant) <br />o Information regarding the type of dispute will be collected <br />o The number of intake and referral calls will be tabulated <br />o The number of callers educated and counseled will be totaled <br />o The number of cases conciliated will be collected, along with the outcome <br />o The number of formal mediations and the resolution reached will be <br />collected. <br />o Information on which zip codes cases originate from information on the <br />property type (e.g. single-family, ADU, duplex, fourplex, large apartment) <br />Optional: There is a potential need for additional on-call workshops, which could <br />be requested by the City Manager, at their sole discretion, at a cost of $200 per <br />additional on-call workshop, with a maximum of up to 2 additional on call <br />workshops. <br />FY 2026-2027 Deliverables <br />Project Activities and Goals Persons to be Served <br />Persons Served / Benefitted through tenant and <br />landlord education, information, and referrals <br />115 <br />Cases requiring ongoing follow up and extensive <br />counseling to resolve housing <br />100 <br />Number of education workshops/trainings/presentations 6 <br />Number of pieces of printed literature/flyers/brochures <br />distributed in English, Spanish, and Chinese <br />1600 <br />Number of case conciliations and mediations performed <br />by professional neutrals <br />10 <br />ATTY/AGR.2026/Amend. No. 1/Project Sentinel (Tenant & Landlord Counseling Services Project) (Page 5 of 6)