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2033 Oak Industrial Dr. NE, Grand Rapids, MI 49505 www.terryberry.com <br />REV: 08-05-26 VR <br />24/36 <br />CUSTOMER PARTICIPATION AGREEMENT <br />Customer agrees to participate in written case studies, video case studies, online testimonials, and audio testimonials no more than <br />four (4) times per year (together the “Production Assets”). Unless otherwise agreed to in writing by the Parties, this release will <br />apply to all occurrences of the Production Assets set forth herein. Customer hereby gives Terryberry permission to use Customer’s <br />name and other identifying information as part of the Production Assets, and any other Terryberry sales and marketing activities <br />and related reference material that Customer and Terryberry mutually approve. <br /> <br />SAAS TERMS OF SERVICE <br />This Software-as-a-Service Agreement (this “Agreement”) is entered into by and between Terryberry Company, LLC, and/or its <br />affiliates set forth in an applicable Order (“Terryberry”), and the company or legal entity accessing and utilizing the SaaS products <br />hereunder (“Customer”). Terryberry and Customer may each be referred to individually as a “Party” and collectively as the “Parties.” <br />By entering into this Agreement on behalf of Customer, the individual executing this Agreement represents and warrants that they <br />have the authority to bind Customer to this Agreement. This Agreement sets forth the terms and conditions under which Terryberry <br />will provide access to and maintain certain software-as-a-service offerings as Terryberry may provide from time to time as set forth <br />in an Order (collectively, the “SaaS Products”) and any associated Support Services (together with the SaaS Products, the <br />“Subscription Services”). <br />1.Access and Use. <br />1.1.Subscription Service. Terryberry grants to Customer the right, during the Subscription Term, a non-exclusive, nontransferable <br />right to access and use (and to permit its Authorized Users to access and use) the SaaS Products solely for Customer’s and its <br />Affiliates’ internal business purposes in the quantity specified in the applicable Order. Customer may exercise its right set forth in <br />this Section 1.1 via its Authorized Users. Such license grant is subject to payment of all applicable fees set forth in the Order and <br />the terms and conditions of this Agreement. <br />1.2.Subscription Service Updates. Customer acknowledges that Terryberry reserves the right at any time, or from time to time, with <br />or without notice, to update, change or remove the content, functionality, or user interface of the SaaS Product at Terryberry’s sole <br />discretion. Notwithstanding the foregoing, if any such change results in a material degradation of the primary functionality of the <br />SaaS Product as reasonably determined by Terryberry, Customer shall have the right to terminate the applicable Order upon written <br />notice to Terryberry. <br />1.3.Access and Use Restrictions. Customer shall not (directly or indirectly): (a) copy or reproduce the SaaS Products except as <br />permitted under this Agreement; (b) exceed the subscribed quantities, Authorized Users or other entitlement measures of the SaaS <br />Products as set forth in the applicable Order; (c) remove or destroy any copyright, trademark or other proprietary marking or <br />legends placed on or contained in the SaaS Products or Terryberry Intellectual Property; (d) assign, sell, sublicense, distribute or <br />otherwise transfer or make available the rights granted to Customer under this Agreement to any third party except as expressly set <br />forth herein; (e) modify, reverse engineer or disassemble the SaaS Products; (f) except to the limited extent applicable laws <br />specifically prohibit such restriction, decompile, attempt to derive the source code or underlying ideas or algorithms of any part of <br />the SaaS Products, attempt to recreate the SaaS Products or use the SaaS Products for any competitive or benchmark purposes; (g) <br />create, translate or otherwise prepare derivative works based upon the SaaS Products or Terryberry Intellectual Property; (h) <br />interfere with or disrupt the integrity or performance of the SaaS Products; (i) attempt to gain unauthorized access to the SaaS <br />Products or its related systems or networks, or perform penetrating testing on the SaaS Products without Terryberry’s prior written <br />approval; (j) use the SaaS Products in a manner that infringes on the Intellectual Property rights, publicity rights, or privacy rights <br />of any third party, or to store or transfer defamatory, trade libelous or otherwise unlawful data; (k) store in or process with the <br />SaaS Products any personal health data, or other such sensitive regulated data not required for the purpose of the Agreement; (m) <br />ATTY/AGR.2026.217/Terryberry (Employee Service Awards) (Page 24 of 36)