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2033 Oak Industrial Dr. NE, Grand Rapids, MI 49505 www.terryberry.com REV: 08-05-26 VR 8/36 BE RECOGNIZED TERMS a. Third-Party Rewards Goods. If set forth in an applicable Order, Terryberry will provide access via the SaaS Product platform for Customer’s Authorized Users to purchase tangible goods that are not manufactured by Terryberry (collectively, “Third-Party Rewards Goods”) to Customer, subject to the following terms and conditions: i. Definitions. 1. “Third-Party Rewards Goods” means any Third-Party Rewards Goods provided by a Third-Party Rewards Goods Provider. 2. “Third-Party Rewards Goods Provider” means a person or entity, other than Terryberry or its affiliates, that provides any Third- Party Rewards Goods to Customer or its Authorized Users on behalf of Terryberry. ii. Shipments and Returns. 1. Shipments; Delivery; Title and Risk of Loss. Terryberry will arrange for shipment of the Third-Party Rewards Goods to Customer. Customer will pay all shipping and handling charges specified during the ordering process including drop ship fees to residential addresses and any brokerage, duties and miscellaneous fees incurred title and risk of loss pass to Customer upon transfer of the Third-Party Rewards Goods to the carrier/delivery. Shipping and delivery dates are estimates only and cannot be guaranteed. Terryberry is not liable for any delays in shipments. 2. Returns - Non-Customized Third-Party Rewards Goods. Returns for any reasons unrelated to damaged/defects are not accepted, unless otherwise permitted by Applicable Law. If a product is damaged/defective a claim can be filed for a replacement within seven (7) days (unless otherwise stated) of delivery of such item. To file a claim, Customer must email our Customer Service Department at customercare@terryberry.com to obtain a Return Merchandise Authorization ("RMA") number before shipping Third-Party Rewards Goods. No returns of any type will be accepted without an RMA number. If product becomes defective after seven (7) days of item delivery the Customer will work with the Third Party Third-Party Rewards Goods Provider to file a warranty claim. 3. Returns - Customized Third-Party Rewards Goods. Customer may return any Third-Party Rewards Goods to Terryberry that do not comply with the applicable Third-Party Rewards Goods warranties provided by the Third Party Third-Party Rewards Goods Provider. Such returns shall be free-of-charge and shall be replaced, refunded, or credited as described below. Non-defective Third- Party Rewards Goods which have been monogrammed, personalized or customized may not be returned. Items that have been damaged due to wear & tear beyond a reasonable amount will not be covered by this guarantee and any subsequent repairs or replacements will be charged to the Customer. iii. Customer Acknowledgement. Customer acknowledges and agrees that: 1. Customer and its Authorized Users are solely responsible for ensuring that any and all information required by Terryberry to perform the Third-Party Rewards Goods, including, without limitation, user IDs, passwords, shipping information, and other information (collectively “Third-Party Rewards Goods Information”), is accurate and up-to-date. 2. Customer has all necessary rights, consents and permissions to provide the Third-Party Rewards Goods Information to Terryberry for the purpose of providing the Third-Party Rewards Goods, and Customer’s provision of the Third-Party Rewards Goods Information. 3. In the event Customer wishes to add, modify or remove the types of Third-Party Rewards Goods that Customer’s Authorized Users may elect to purchase, Customer shall follow all instruction that Terryberry provides and make available all applicable information that Terryberry informs Customer that Terryberry requires in respect of such addition, modification or removal. iv. No Warranties. Except where prohibited by Applicable Law, Third-Party Rewards Goods are provided to Customer and its Authorized Users on an “as is” and “as available” basis. Terryberry does not provide any warranty with respect to and specifically disclaim any warranties and conditions with respect to the operation of the Third-Party Rewards Goods or any particular application or use thereof, whether express, implied, statutory, or otherwise, including without limitation, the implied warranties and conditions of merchantability, fitness for a particular purpose, workmanlike service, and non-infringement and any warranties that may arise from a course of dealing, course of performance or trade practice. Notwithstanding the foregoing, Terryberry acknowledges and agrees that it will not knowingly allow any malware or tracking software to be inserted into Customer’s network as a result of employees logging into the Terryberry site and that it maintains robust security controls and procedures to protect its network. ATTY/AGR.2026.217/Terryberry (Employee Service Awards) (Page 8 of 36)