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<br />CONFLICT MANAGEMENT PROCESS <br /> <br />Step 1: Direct problem solving between involved parties <br />When YFES staff or other Prevention Partnership members recognize that an interpersonal <br />conflict exists, they should take steps to address the concern directly with the other <br />person/persons involved and try to work out a mutually acceptable resolution. If the attempt to <br />work directly with the other person does not result in a satisfactory resolution, the following <br />steps are recommended. <br /> <br />Step 2: Problem solving with Wellness Manager andl or RWC 2020 <br />Staff members should bring all issues of concern to the attention of their direct supervisor for <br />initial discussion and problem solving. If the staff member is an employee of YFES, the <br />supervisor should notify the Wellness Manager of the existence of these issues of concern and <br />the steps being taken to resolve them. If resolution is not reached, agency leadership should be <br />involved. <br /> <br />Step 3: Involvement of agency Directors <br />If these previous steps do not result in the resolution of concerns, RWC 2020's Executive <br />Director and the Executive Director of YFES should work together with involved staff members <br />to address and resolve the problem. <br /> <br />If the prior steps do not result in the resolution of concerns, San Mateo County BHRS staff will <br />be available for support. At any time in this process, any involved party should feel free to <br />request the involvement of a neutral third party to facilitate communication and problem solving. <br />YFES and/or RWC 2020 will provide staff members with information about how to access the <br />services of a neutral third party. <br /> <br />ACCOUNTABILITY <br /> <br />RWC 2020 and YFES will meet with the appropriate staff at the beginning of the project to <br />establish a work plan for Prevention Partnership related services. This work plan will include <br />YFES reporting and data collection responsibilities for the year. RWC 2020 and/or the <br />Community Wellness Manager and YFES will meet on a quarterly basis to review the work <br />plan, address changes, resolve problems and address any professional development/training <br />needs for the community. <br /> <br />During the term of this contract, RWC 2020/Community Wellness Manager will conduct site <br />visits to observe activities/events as appropriate. <br /> <br />PAYMENTS: <br />YFES will submit to Redwood City 2020 a detailed invoice for payment by May 1, 2010 for <br />$20,000 for specified services, to support the community-based AOD prevention effort. <br />See Attachment A. <br /> <br />RWC 2020 will approve the invoice within ten (10) business days after the invoice is received or, <br />if there are questions or concerns, notify YFES within that period. <br /> <br />Agreement over $1 OK 11 <br />City Attorney Approved Version 012710 <br />