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6.1 B Page 118 EXHIBIT A I CITY OF REDWOOD CITY i OMBUDSMAN SERVICES OF SAN MATEO COUNTY, INC. '� F I S CAL YEAR 2010/11 � � � CONTRACT OBJECTIVES I, � II i Quantifiable Goals to be Provided W�th Performance Indicators (how you will � Re uested Funds measure the uantifiable oal Provide advocacy to 802 residents in 58 To provide residents with access to the facilities in Redwood City ombudsmen we undertake to visit SNFst RCFEs and (CFs in accordance with our facility coverage plan, meeting a minimum of 90%of that plan. Afl other facilities will be visited at least annually(ARFs and the day programs are not included in our facilit covera e lan . We will receive, investigate and close a All cases are entered and tracked on our minimum of 85 cases involving OmbudsManager database which gives us the unduplicated residents served in City of number of cases we have investigated in the Redwood City. We anticipate that we will city, dates they were opened and closed, and fully or partially resolve 80%of those ethnic data required for CDBG and other cases to the satisfaction of the resident or reports. It also gives us data on how many the resident's responsible party. were verified and how many were fully/partially resolved. We will hold 2 trainings for new We currently have a total of 48 active ombudsmen and increase our volunteer ombudsmen. We are scheduled for a new base by 4 in FY 2010/11 over the number ombudsmen training in March,and will report of volunteers with the program by the end on the total number on board in our final grant of the current FY. report for the current FY. #of Unduplicated RWC ResidentslHouseholds to be Assisted (Only programs serving individuals ma re ort b individuals. AII others should re ort b households V1le will rovide advocac services for 802 residents of Redwood Cit