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EXHIBIT A <br /> CITY OF REDWOOD CITY <br /> OMBUDSMAN SERVICES OF SAN MATEO COUNTY, INC. <br /> FISCAL YEAR 2010/11 <br /> CONTRACT OBJECTIVES <br /> Quantifiable Goals to be Provided With Performance Indicators (how you will <br /> Requested Funds measure the quantifiable goal) <br /> Provide advocacy to 802 residents in 58 To provide residents with access to the <br /> facilities in Redwood City ombudsmen we undertake to visit SNFs, <br /> RCFEs and ICFs in accordance with our facility <br /> coverage plan, meeting a minimum of 90% of <br /> that plan. All other facilities will be visited at <br /> least annually (ARFs and the day programs are <br /> not included in our facility coverage plan). <br /> We will receive, investigate and close a All cases are entered and tracked on our <br /> minimum of 85 cases involving OmbudsManager database which gives us the <br /> unduplicated residents served in City of number of cases we have investigated in the <br /> Redwood City. We anticipate that we will city, dates they were opened and closed, and <br /> fully or partially resolve 80% of those ethnic data required for CDBG and other <br /> cases to the satisfaction of the resident or reports. It also gives us data on how many <br /> the resident's responsible party. were verified and how many were fully /partially <br /> resolved. <br /> We will hold 2 trainings for new We currently have a total of 48 active <br /> ombudsmen and increase our volunteer ombudsmen. We are scheduled for a new <br /> base by 4 in FY 2010/11 over the number ombudsmen training in March, and will report <br /> of volunteers with the program by the end on the total number on board in our final grant <br /> of the current FY. report for the current FY. <br /> # of Unduplicated RWC Residents/Households to be Assisted (Only programs serving <br /> individuals may report by Individuals. All others should report by households) <br /> We will provide advocacy services for 802 residents of Redwood City <br /> l <br />