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• • <br /> ATTACHMENT L <br /> IMPLEMENATION PLAN <br /> The implementation lan s specified in this Attachment is based on Contractor's Proposal for roll - <br /> e plan p p <br /> out of new services on January 1, 2011. <br /> Implementation Plan Timeline Detail <br /> 1- Implementation Management <br /> Start End Description <br /> 1- Jun -09 31- 1)ec -11 1tSMC / SBWMA coordination meetings — minimum once per month <br /> 2 - SBWMJMember Agency Public Education and Outreach <br /> Start End Description <br /> 1- Jun -09 31- Dec -10 RSMC Public Education coordination meetings with SBWl1I\ and Member Agencies <br /> 1- Jan -10 31- Dec -10 RSMC collaboration with SBW1MIA/Member Agencies on design of public education <br /> materials <br /> 1- Jun -10 Suggested date to send introductory mailer to all residential customers <br /> 1- Jul -10 Suggested date to send introductory mailer to all multi - family and commercial accounts <br /> 1- Jul -10 Suggested date to send comprehensive residential services brochure including tear -off <br /> postcard for selection of garbage cart size <br /> 3 - RSMC Public Education and Outreach <br /> Start End Description <br /> 1- Jun -09 31- Dec -10 RSMC Public Education coordination meetings with SB \VM.\ and 1\Iember Agencies <br /> 1- Jan -10 31- Dec -10 SBWMA/1\Iember Agencies collaboration with RSMC on design of public education <br /> materials <br /> 1- Jan -10 1- June -10 Design and produce "How to" recycling DVD <br /> 1- Jan -10 1- June -10 Develop RSMC website <br /> 1- Jan -l0 31- Dec -10 Design and produce door hangers <br /> 1- Jan -10 31- Dec -10 Design and produce Non - Collection Notices <br /> 1- Jan -10 31- Dec -10 Assemble used motor oil recycling kits <br /> 1- Jan -10 31- Dec -10 Design and produce annual on -call collection service collection notices <br /> 1- Jan -10 31- Dec -10 Design and produce annual holiday tree recycling notices <br /> 1- Jan -10 31- Dec -10 Design and produce twice - annual commercial recycling notices <br /> `>- Apr -10 31- Dec -10 Begin staffing booth a local public events, 1'SA's, presentations at service organizations & <br /> schools. <br /> 4 - Customer Service <br /> Start End Description <br /> 1- Jun -09 Request for database including all customer information in electronic flat file. Initial <br /> request occurring in June 2009. Subsequent requests will be done on a quarterly basis. <br /> 1- Sep -09 31- Dec -09 RSMC database conversion to NCRM <br /> 1 Sep -09 31- Dec -09 Verify accuracy and completion of all customer information <br /> 1- Sep -09 31- 1Iec -09 Installation of all NClt1V1 service codes for daily work orders and reporting <br /> 1- Sep -09 31- Dec -09 Installation and testing of all systems <br /> 5 - Cart Procurement <br /> Start End Description <br /> Franchise Agreement for Collection Services with Recology San Mateo County Attachment L <br /> Redwood City Implementation Plan <br /> Page 1 of 3 <br />