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• • <br /> 6.02 Limitations on Contamination 31 <br /> 6.03 Contractor Methods of Controlling Contamination 35 <br /> 6.04 Processing of Other Materials 36 <br /> ARTICLE 7 OTHER SERVICES 36 <br /> 7.01 Customer Billing 36 <br /> 7.02 Customer Service 38 <br /> 7.03 Public Education and Promotion 42 <br /> 7.04 Commercial Recycling Promotion Program 46 <br /> 7.05 Multi- Family Recycling Promotion 48 <br /> 7.06 Waste Generation /Characterization Studies 49 <br /> 7.07 Program Evaluation 50 <br /> 7.08 Provision of Emergency Services 50 <br /> 7.09 MFD and Commercial Recycling Blitz 51 <br /> 7.10 Carbon Footprint Measuring 51 <br /> 7.11 Environmental Management Program 52 <br /> 7.12 Annual Route Assessment 52 <br /> ARTICLE 8 REQUIREMENTS FOR OPERATIONS, EQUIPMENT, AND PERSONNEL 53 <br /> 8.01 Collection Hours and Schedules 53 <br /> 8.02 Collection Standards 54 <br /> 8.03 Unloading Materials at the Designated Transfer and Processing Facility 58 <br /> 8.04 Vehicles 58 <br /> 8.05 Containers 61 <br /> 8.06 Personnel 63 <br /> 8.07 Hazardous Waste Inspection and Handling 66 <br /> 8.08 Communication and Cooperation with Agency 68 <br /> 8.09 Cooperation with Designated Transfer and Processing Facility Operator 68 <br /> 8.10 Buy - Recycled Policy 69 <br /> 8.11 Annual Performance Hearing 70 <br /> ARTICLE 9 RECORD KEEPING AND REPORTING 72 <br /> 9.01 General 72 <br /> 9.02 General Record Keeping Provisions 72 <br /> 9.03 Record Keeping Requirements 73 <br /> 9.04 General Reporting Requirements 76 <br /> 9.05 Monthly Reports 77 <br /> 9.06 Quarterly Reports 78 <br /> 9.07 Annual Reports 82 <br /> 9.08 Event - Specific Reporting 84 <br /> 9.09 Upon- Request Reporting 85 <br /> ARTICLE 10 FRANCHISE FEE AND OTHER FEES 86 <br /> 10.01 General 86 <br /> 10.02 Franchise Fee 86 <br /> 10.03 Other Fees 86 <br /> 10.04 Time and Method of Payment 86 <br /> 10.05 Adjustments to Fees; Additional Fees 86 <br /> Franchise Agreement for Collection Services with Recology San Mateo County <br /> City of Redwood City <br /> ATTY /AGR/2010.014 <br /> 040510 <br />