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6.3A <br /> Page 70 <br /> dama ed arts. Non-OEM parts may only be used after applicable II ' <br /> 9 P � <br /> warranties have expired or unless the Contractor obtains in advance written <br /> approval to do so from the SBWMA. <br /> The AUTHORITY shall reimburse Contractor for the cost of repairs to the <br /> AUTHORITY-owned Harris HRB Centurion baler, unless AUTHORITY <br /> performs a full rebuild of the baler prior to the Commencement Date. If the <br /> baler is rebuilt by the AUTHORITY, Contractor shall be responsible for <br /> necessary repairs consistent with the treatment of new stationary <br /> equipment. <br /> X. Alterations. The Contractor shall not make any alterations to the facilities or <br /> equipment owned by AUTHORITY without AUTHORITY's prior written consent. <br /> In order to obtain such consent, Contractor shall submit to the AUTHORITY <br /> plans and specifications, or other form of description as required by , <br /> AUTHORITY, prior to commencing any alteration. lf Contractor performs any <br /> alteration work prior to receiving AUTHORITY approval, AUTHORITY may <br /> require Contractor to remove all such work at Contractor's sole expense and , <br /> restore the Shoreway Center or equipment to its prior condition. I <br /> Y. Wastewater Disposal. The Contractor shall ensure that wastewater collected in <br /> the Shoreway Center's sumps (from Solid Waste, wash-down operations, etc.) <br /> meets the standards for discharge to the Water Pollution Control Plant. <br /> Z. Landscape Maintenance. Contractor shall regularly maintain (e.g. water, weed, <br /> prune and repair) all landscaped areas within the Shoreway Center property so <br /> that they present a neat and attractive appearance to the satisfaction of the <br /> AUTHORITY. Contractor shall replace all plant materials (trees, bushes, etc.) <br /> which are damaged or killed by Contractor's operations with plant materials of <br /> the same type, unless a different type is approved in advance by the I, <br /> AUTHORITY. �, <br /> AA. Complaints about Operation of Shoreway Center. All complaints about the <br /> operation or maintenance of the Shoreway Center shall be directed to the person <br /> designated as General Manager by Contractor. The General Manager shall <br /> compile a log of all complaints brought to his or her attention or that of his or her <br /> staff, indicating the date and time the complaint was �eceived; the name, address <br /> and telephone number of the party making the complaint; and the action taken to <br /> address and solve the issue related to the complaint. Each month Contractor <br /> shall send to AUTHORITY a copy of the log of complaints for the previous month. <br /> BB. Tours of Shorewav Center. Contractor will coordinate with the AUTHORITY and <br /> work cooperatively to provide community services such as tours, education about ' <br /> recycling and Shoreway Center ope�ations. Upon a request with 24-hour notice I <br /> by the AUTHORITY, Contractor shall provide tours of the Shoreway Center. I <br /> Such tours shall not unreasonably disrupt Shoreway Center operations and <br /> Contractor shall not be required to conduct such tours more frequently than once <br /> per week. AUTHORITY shall not be charged for labor, overhead, overtime, or , <br /> any other costs associated with any such tours. Contractor shall distribute <br /> Shoreway Center brochures to participants on the tours. <br /> CC. Customer Courtesv. Contractor shall ensure that its employees deal with <br /> members of the public in a courteous and professional manner. <br /> Faciliry Agreement, Attachment 3 <br /> Generel Operating Standards and Procedures <br /> Page 6 of 13 <br />