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aRT STREET camova0 <br /> i n t e r a c t i v e <br /> Camava System Hosting Agreement Terms ,"' aRT STREET <br /> i n t e r a c t i v e <br /> 7770 Regents Rd. <br /> STE 113 <br /> San Diego, CA <br /> Hosting Account No: RCP001 92122 <br /> Date: November 08, 2010 <br /> Rep: Trent Young 877.630.2033 <br /> FAX 888.514.1161 <br /> trent@artstreet.com <br /> www.artstreet.com <br /> Support and Maintenance Definitions: <br /> • Support: To resolve day to day issues that come in the application without editing the source <br /> code or database. <br /> • Maintenance: To resolve day to day issues that come in the application by editing the <br /> source code or database. ASI reserves the right to charge for maintenance work as per the <br /> "Rate Schedule" listed in Section VIII of this document. <br /> Support and Maintenance Conditions: <br /> Art Street Interactive reserves the right to restrict support and maintenance for any application license to: <br /> • Issues related to the application program itself (for example, without limitation, ASI does not <br /> offer support for "How to program in HTML, .NET or ASP ", and if Client wishes to customize <br /> Client's application beyond what is explicitly provided for in this Work Letter, Client must <br /> request a written upgrade contract, which must then be agreed to and signed by both ASI <br /> and Client). <br /> • Minor system maintenance. This technical maintenance shall not exceed 3 hours (per <br /> month) of developer involvement. Maintenance that is larger in scale or time may be quoted <br /> per the published rate schedule and may require payment for such services by the client. <br /> • Occasional upgrades of the system to include new fixes and /or features. These upgrades do <br /> not have any guaranteed frequency or inherent increase of system functionality. Upgrades <br /> are designed and distributed at the sole discretion of ASI. <br /> • A limited number of company representatives per application sale. One contact person <br /> should make all support requests on behalf of users within their department. Two additional <br /> persons may be designated in the event of the primary person is unavailable. <br /> • Unmodified code. Only software modified by Art Street Interactive or as directed by Art Street <br /> Interactive is subject to free support. <br /> • Software or applications for which full payment has been received. <br /> • Software or applications patched, updated, or otherwise upgraded by Art Street Interactive <br /> within previous three years. <br /> Support Contacts: <br /> With the order of Technical Support, we recommend one (1) primary and two (2) backup individuals <br /> ( "technical contact ") per license set, to serve as liaisons with ASI. Your primary technical contact shall be <br /> responsible for (i) overseeing your service request activity, and (ii) developing and deploying <br /> troubleshooting processes within your organization. The backup technical contacts shall be responsible <br /> for resolving user issues. <br /> Unsupported Programs: <br /> Customers with unsupported programs do not receive updates, maintenance releases, patches, <br /> telephone assistance, or any other technical support services for the unsupported programs <br /> Hosting: <br /> Hosting will provided through ActionASP, Inc. San Diego CA (HTTP: / /www.actionASP.com), however all <br /> support and billing provided by Art Street Interactive. <br /> 14 <br />