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` <br />determine the types of complaints which shall be routinely referred to <br />mediation. <br />6. Shelter Staffine and Services. County Contractor shall provide Shelter <br />Services including receiving and impounding animals, housing, redemption, <br />treatment, adoption, spay /neuter, euthanasia and/or disposal of animals. <br />Shelter Services shall maintain sufficient staff and/or volunteers necessary <br />to provide the level of service guaranteed in the Agreement. County <br />Contractor shall shelter and care for all animals received twenty-four (24) <br />hours a day, seven (7) days a week. <br />The County Contractor will provide services as required by Penal Code <br />597.1 and state laws governing shelters for animal care, treatment, holding <br />periods, and placements and dispositions. <br />Business Offices and the public access areas of the Animal Shelter shall be <br />open to the public on a schedule designed to benefit the public and facilitate <br />the services established in this Agreement, provided that hours and access <br />shall be a minimum of 40 hours per week. County Contractor shall post <br />and publicize public hours, and inform the County and cities of hours and of <br />any changes in hours. <br />County Contractor may subcontract, with prior written approval of the <br />County, for the service of decapitation of animals for rabies testing, as long <br />as such subcontract does not increase costs to County or Cities under this <br />Agreement. <br />7. Treatment. Staffine and Services. County Contractor shall provide or <br />arrange to have provided treatment to injured and sick animals in <br />accordance with Section 597.1 of the State of California Penal Code and <br />other relevant State law. Treatment Services shall maintain sufficient staff <br />and/or volunteers necessary to provide the level of service guaranteed in the <br />Agreement. <br />Animal Control Officers will bring all injured or sick dogs and cats found <br />without an owner in a public place or confined by a citizen directly to a <br />veterinarian in the community or to the County Contractor's facility where <br />it will be determined whether said animal should be immediately euthanized <br />or be hospitalized under proper care and given emergency treatment. <br />Injured or sick animals will only be transported to the County Contractor's <br />facility if staff and/or volunteers are available to treat said animal. On <br />holidays, weekends, and between 6:OOpm and 8:OOam Monday through <br />Friday, and as may be otherwise needed on an emergency basis, all injured <br />or sick animals may be taken to an emergency veterinarian clinic/hospital if <br />County Contractor's staff and/or volunteers are unavailable to treat said <br />21 <br />