AgdaPkt 2003-09-08 - Laserfiche WebLink

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REPORT September 8, 2003 To the Honorable M ayor and City Council From the City Manager Subject Amendment to the Agreement between the City of Redwood City and the City of Burlingame for Information Technology Support Services Recommendation It is recommended that the City Council approve the amendment to the Information Technology support services agreement which describes the services provided by the City of Redwood City to the City of Burlingame. Background The Finance Department's Information Technology Division has provided Information Technology services to the City of Burlingame for over 14 years. The City of Burlingame purchases 2,975 hours annually from the Information Technology Division, approximately two full -time employees (FTEs). One FTE supports Burlingame's desktop, servers, and network operations and the other FTE supports their financial system operations. The amendment solidifies the support services that will be rendered by the City of Redwood City Information Technology Division to the City of Burlingame. The amendment exhibits (A— H) describes the agreed upon staffing, services rendered by function, performance metrics, reporting metrics, procedures for maintaining adequate system backup and an example of the annual contract extension letter. The agreement generates $282,625 of annual revenue. This revenue covers all of the City of Redwood City's costs of providing these services and generates a profit that is used to reduce the cost of operating the City's Information Technology Division. Fiscal Impact The amendment to Burlingame's Information Technology support services agreement has no fiscal impact. David O. Chulick Bnan 15"ard P. Everett Information Technology Manager Director of Finance, Financial Planning City Manager