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for supervisory personnel, public contact employees and department managers which <br /> include theory and practice of interest-based conflict resolution, negotiation and <br /> mediation skills. <br /> <br /> Conflict Assessment/Consultation: PCRC can assist cities, as well as local community <br /> organizations/groups to assess specific conflict situations, analyze concerns of <br /> stakeholders and develop strategies for pro-active and interest based conflict resolution. <br /> PCRC utilizes its staff, volunteers, professional mediators and local representatives in <br /> this assessment process. The conflict assessment process usually involves third party <br /> neutral contact with stakeholders to gather input and provide information about <br /> interest-based conflict resolution. <br /> <br /> Conflict Resolution System Design: PCRC can assist organizations in building internal <br /> conflict resolution capacity, i. e. the development of policies and procedures for interest- <br /> based dispute prevention and early resolution. This service is tailored to the unique <br /> needs of the individual group, but is based on recognized and proven design principles. <br /> <br /> Design and facilitation of Council/Commission/Committee joint meetings: <br /> PCRC will work with staff and group members to develop an effective agenda for joint <br /> sessions designed to accomplish the goals of the meeting and promote communication <br /> between/among group members. Facilitation and recording for the session is included <br /> with this service. <br /> <br /> Design and facilitation of Community Forums, Public Conversations <br /> Through its Civic Engagement Initiative, PCRC is developing expertise in managing <br /> public discussions. Working with local representatives, PCRC will assist with the <br /> design and facilitation/recording for a wide variety of group sessions in which <br /> members of the public are encouraged to participate in dialogue about issues that affect <br /> the health and well-being of the community. <br /> <br /> Facilitation of planning sessions for Committees, Departments, Councils <br /> PCRC will assist with the design and facilitation of planning sessions for elected, <br /> appointed and civic groups who are coming together to plan for the future. <br /> <br />II. What the City of REDWOOD CITY will provide: <br /> <br /> A. Funding in the amount of $20,475 for Fiscal Year 2003-04. This fee is full <br /> payment for the services defined above. Payments will be made upon receipt of <br /> invoice from PCRC. <br /> <br /> B. Support for the program from city officers and staff members, demonstrated <br /> through public statements, publicity, and referrals through city departments to <br /> the mediation program. <br /> <br /> C. Free use of city-controlled public meeting space, as needed and as available, for <br /> training sessions, meetings and mediations. This use will be subject to the <br /> existing rules and regulations governing the use of these spaces. <br /> <br /> 6 <br /> <br /> <br />