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<br /> 6.38 <br /> Page 6 <br /> The concept of this methodology is to recover the city's cost for the purchased water <br /> while still providing the customer some relief for the leak. <br /> (C) STEPS TO REQUEST WATER CREDIT: <br /> . A request for a credit adjustment must be submitted in writing to: <br /> City of Redwood City <br /> Attention: Revenue Services Manager <br /> P.O. Box 478 <br /> Redwood City, CA 94064 <br /> . The following must be included: <br /> - State nature of problem and what occurred <br /> - When leak/problem occurred <br /> - Proof of repair (copy from plumber, repair person or receipts) <br /> . The information will be reviewed to see if a credit request is valid. Customers <br /> will be notified either in writing or by phone if their credit request is denied. <br /> . Customers should send in partial payment with written request. The partial <br /> payment may be based on average past utility bills. <br /> - <br />