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<br /> 78 <br /> SBWMA Contractor Selection Process Executive summaJ?age 15 <br /> -. ~.~ .. -- .. ""- <br /> Summary of PAF and PAC RecommendaUons <br /> preferences, hazardous waste, electronic waste, and universal waste <br /> management (expansion) <br /> . Billino Services. Residential and commercial billing services; annual billing <br /> audits; member agencies access to billing records; customer suspension of <br /> service for absence; automated billing options; and, maintain a local payment <br /> office at the Shoreway facility (expansion) <br /> . Customer Service. English and Spanish translations of public education <br /> materials; minimum call center hours; specific coding system for complaints; <br /> documentation of call center statistics; customer service representative training; <br /> website capabilities (e.g., pay for service, schedule service, or file complaints on- <br /> line); customer service operations plan (expansion) <br /> G. Shoreway Facility Services and Improvement Plans <br /> . Operations. Continue operating the buy-back program, the household <br /> hazardous waste drop-off center, and the "bunker" program for C&D provided <br /> that the facility master plan demonstrates that these activities can be continued <br /> with the expansion of the recycling and transfer buildings. <br /> . Improvement Plans <br /> - Installation of single-stream processing equipment in the recycling <br /> building at the Shoreway facility which may require expansion of the <br /> recycling building (new) <br /> - Expansion of the transfer station to accommodate more diversion <br /> materials (expansion) <br /> - Development of a facility master plan to determine how best to integrate <br /> the new single-stream processing operation and expansion of the transfer <br /> station with strategies to improve traffic circulation and to achieve <br /> operational efficiencies <new) <br /> 3. Contract T arms and Conditions <br /> A. Labor Considerations <br /> . Competitive Waaes and Benefits. The collection and Shoreway operations <br /> contractors shall provide their employees with competitive wages and benefits <br /> <new) <br /> . Employee Retention Policy. The collection and operation contractors shall <br /> provide employment preference to the current contractor's employees (new) <br /> . Policies for Off-Site ProcessinQ Contracts. The above requirements shall not <br /> extend to processing contracts for organic and recyclable materials (unchanged) <br /> Hi/ton Farnkopf & Hobson, LLC ES-8 <br /> - <br />