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<br /> 6.1F <br /> Page 20 <br /> EXHIBIT A <br /> CITY OF REDWOOD CITY <br /> OMBUDSMAN SERVICES OF SAN MATEO COUNTY, INC. (OSSMC) <br /> FISCAL YEAR 2006/2007 <br /> CONTRACT OBJECTIVES <br /> Quantifiable Goals to be Provided With Performance Indicators (how you will measure <br /> Reauested Funds the Quantifiable goal) <br /> To increase the facility coverage plan by 10% by We have a facility coverage plan that tracks the <br /> Q4 of 06/07 compared to 05/06 coverage actual visits and compares them to minimum <br /> recommended number of visits per facility. This plan <br /> is updated quarterly with information received from <br /> ombudsmen in the field <br /> Investigate 85 cases involving individual residents All cases are entered into a database provided by <br /> of facilities in Redwood City. Of these cases 75% the Office of the State Long-term Care Ombudsman, <br /> will be resolved to the satisfaction of the resident or enabling us to analyze such parameters as <br /> legal responsible party. Each such resolution resolution - whether a case was fully resolved, <br /> results in improvement in quality of care or quality partially resolved, not resolved, or referred to <br /> of life for the resident. another agency for resolution (such as the licensing <br /> bOdy). <br /> # of Undupllcated RWC Residents/Households to be Assisted (Only programs serving Individuals <br /> ma re ort b individuals. All others should re rt b households <br /> By providing monitoring services to all 55 facilities in Redwood City, we anticipate serving all 825 <br /> Residents. <br /> - <br />