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residential accounts, at three levels of services, or about three thousand levels of service opportunities in a week), has not been seen in the industry in years. He recognized service issues that some have experienced due to the transition. He noted that they are one week post- transition and they are working on these issues. This transition had to be done overnight, without any opportunity for a phased transition. He said that Recology is doing their best to deal with and mitigate any issues on a continuous basis. He opined that Recology has done a good job in dealing with these matters. Mayor Ira asked Mr. Boyd about transition issues regardless of the service provider. Mr. Boyd responded that even if Allied had kept the contract, or another service provider had been chosen, there would still have been significant transition issues because the same staff people had to learn almost all new jobs with new trucks, new containers, different routes and new management. Mayor Ira acknowledged and thanked Public Works staff and Recology for their hard work. A Council Member asked for information on the apolitical competitive bidding process for the selection of the service provider and how no elected officials were involved in the selection process. Mr. Boyd said that process began in 2005 with SBWMA (South Bayside Waste Management Authority) and he asked Mr. Ponty to continue. Mr. Ponty provided details on this extensive process. The decision was made to move forward with Norcal, and Norcal subsequently changed its name to Recology during this process, but it was still the same group of people that had submitted the proposal. The proposal was sent out to each of the twelve member agencies for review and approval which involved a lengthy process and with a lot of check points. Mr. Ponty expressed confidence that while there were competitors that were not happy, the process had the appropriate level of due diligence and the right decision was made. A Council Member, and as she noted, also a Utilities SubCommittee Member, explained that each of the twelve member agencies of the SBWMA JPA (Joint Powers Authority) reviewed and approved the proposal by Norcal with the same menu of core services across the board and that each agency may have also had, with community input, specific services that remained the same or changed. Mr. Ponty concurred that during the RFP process, each elected body was approached with the proposed core services, primarily for single- stream, weekly recycling service and automated solid waste collection, and that each City Council and the West Bay Sanitary District saw this several times before each approved the service concept that went into the RFP. SBWMA then finalized and released the RFP to market. Another Council Member spoke about the magnitude of this transition, the importance of the long -term benefits and asked Mr. Boyd to share his experience when he was the general manager for Allied Waste for San Mateo County. Mr. Boyd said he had participated as an incumbent bidder in this process, is keenly aware of the issues and opined that any of the other bidders would likely have experienced the same types of transition issues. JOINT CITY COUNCIL /REDEVELOPMENT AGENCY BOARD January 10, 2011 MEETING MINUTES PAGE 5 MINUTE BOOK NO. 63 Page No. 249