Agmt11 Peninsula Conflict Resolution Center (PCRC) (2)

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involving contacts with both/ all involved parties, is iniriated by PCRC and during that process, a resolution of concerns is achieved. 3) Mediation: Mediation through PCRC involves a face to face meeting between disputing parties who ca11.PCRC directly or are referred by city staff or community agencies. With the assistance of a panel of trained volunteer mediators, parties work through a non-adversarial problem solving process and attempt to develop a mutually acceptable resolution to the issues of concern. There is a two-fold focus: development of a satisfying and durable agreement and the preservation of an effective relafionship in situarions where the parties will continue to be in contact with each other. C. Recruitment and Training of Community Volunteers: PCRC will develop and maintain a pool of trained volunteer inediators, case developers and facilitators to serve the conflict resolution needs of the community. As a result, a number of community members will become skillful in the interest-based approach to conflict resolution. Community Building Services - $20,495 A portion of this contract will be used to support community building efforts in the City of Redwood City that supplement the grant from the Peninsula Community Foundation. PCRC will work with city representatives to develop a work plan for a PCRC staff person that will incorporate efforts supported by the contract as well as by the grant. A copy of the work plan is attached as Exhibit B. Additional Services - available for an additional fee. 1) Special Training: PCRC offers orientations to city staff about the mediation program and its services as part of the basic contract. In addition, there are training opportunities for supervisory personnel, public contact employees and department managers that include theory and practice of interest-based conflict management, negotiation, mediation and facilitation skills. 2) Conflict Assessment/Consultation: PCRC can assist cities, as well as local community organizations/groups to assess specific conflict situations, analyze concerns of stakeholders and develop strategies for pro-active and interest based conflict resolution. PCRC utilizes its staff, volunteers, professional mediators and local representatives in this assessment process. The conflict assessment process usually involves third party neutral contact with stakeholders to gather input and provide information aUout interest-based conflict resolution. 3) Multi-party Mediation Services: PCRC can provide mediarion services to intact groups ar in conflict situarions with mulHple stakeholders. After an initial consultation and planning process, PCRC staff or skill volunteer mediators will help the parties work together to resolve their dispute and establish positive future steps. 4) Conflict Resolution System Design: PCRC can assist organizations in building internal conflict resolution capacity, i. e. the development of policies and procedures for interest-based dispute prevention and early resolution. This service is tailored to the unique needs of the individual group, but is based on recognized and proven design principles. 5