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C. Maintain and support: RWC will keep the type of equipment or specific named equipment operational as defined by its purpose. If RWC staff is unable to resolve an issue without external vendor support, RWC will contact and work with the appropriate vendor until the malfunctioning equipment is operational. RWC staff will keep the same equipment optimized and its firmware/software current as deemed appropriate to maintain optimized operations, while minimizing down time. 2. Internet Access Support: RWC will maintain and support this connection. 3. Firewall Support: RWC will maintain and support this appliance and in some instances make recommendations to improve security to reduce network vulnerabilities. 4. Network Support: RWC will maintain and support all the switches and other networking devices in LAH. 5. Server Support: RWC will maintain and support all servers used in LAH. RWC staff will provide full support for the following: • Operating systems • File and print services • Email • Antivirus and spam filtering • Internet blocking • Applications running on the servers 6. Desktop, Laptop, and Mobile Computing Device Support (DLM): RWC will maintain and support all DLM on the LAH network including future connected or non-connected DLM. Support will include, but not be limited to: developing and providing specifications; purchasing, setting up, and installing; optimizing and patching; and protecting against unwanted intrusion — spyware, viruses, etc. 7. Other: Technologies not currently named will be maintained and supported upon written agreement by LAH and RWC. Written agreement can be in the form of an email request. 8. For all supported technologies, RWC will work with manufacturers and vendors to purchase new, as well as return and replace failed parts, such as hard drives, monitors, printers, etc. From time to time additional extemal contractors may be required, such as for larger cabling or electrical work. RWC will find, coordinate, and schedule the efforts of ATTY/AGR/2011.042 061008 7