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6.1.F. - Page 13 <br /> EXHIBIT A <br /> CITY OF REDWOOD CITY <br /> CORA (Community Overcoming Relationship Abuse) <br /> FISCAL YEAR 2011-2012 <br /> CONTRACT OBJECTIVES <br /> Quantifiable Goals to be Provided With Performance Indicators (how you will <br /> Requested Funds measure the quantifiable goal) <br /> Serve 7,000 callers on the 24-hour Crisis CORA's Client Services staff log calls and <br /> Information Line and Emergency Response incidents on department forms, which are then <br /> Program (ERP), 600 of which will be residents entered into an Access-based database. <br /> of Redwood City. Reports are generated from the database for <br /> reporting purposes. Information logged <br /> includes vital demographic data such as the <br /> caller's city of residence, ethnicity, and <br /> income. <br /> 80% of clients accessing CORA services will Case management notes and access-based <br /> develop a Safety Plan by the end of their database. <br /> service with CORA. A Safety Plan is a detailed <br /> method of preparation by which a victim can <br /> follow to increase their safety in the event of a <br /> future episode of abuse. <br /> Serve 7,000 callers on the 24-hour Crisis CORA's Client Services staff log calls and <br /> Information Line and Emergency Response incidents on department forms, which are then <br /> Program (ERP), 600 of which will be residents entered into an Access-based database. <br /> of Redwood City. Reports are generated from the database for <br /> reporting purposes. Information logged <br /> includes vital demographic data such as the <br /> caller's city of residence, ethnicity, and <br /> income. <br /> #of Unduplicated RWC Residents/Households to be Assisted (Only programs serving <br /> individuals may report by individuals. All others should report by households) <br /> 600 of CORA's 24-Hour Crisis Line and ERP callers will be residents of Redwood City <br />