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. <br /> .� <br /> CITY OF REDWOOD CITY <br /> EXHIBIT B <br /> Quantitative Goals: Contract Objectives <br /> FISCAL YEAR 201112012 � <br /> Agency Name: Ombudsman Services of San Mateo County, Inc <br /> Address: 777 Nevada Street <br /> City, State; ZIP: Redwood City, CA 94061 <br /> Activity/Program Title: N/A <br /> GOALS NUMBER OF COMPLETION <br /> (Include goal description in this column) PERSONS OR DATE <br /> HOUSHOLDS <br /> Primary quantitative contract oal (Include only ONE primary goal in this section). <br /> We undertake to investigate a minimum of 85 complaints involving 85 85 April 30, 2012 <br /> unduplicated individuals in City of Redwood City. <br /> Other seconda goals, collaborative actions, outreach, and emphasis to be conducted. <br /> To hold 2 trainings for new ombudsmen, thereby increasing our May 30, 2012 <br /> volunteer base by 20%, raising the number of field ombudsmen to 60. <br /> Maintain Facility coverage to meet a minimum of90% ofour faciliry 819 June 30, 2012 <br /> coverage plan for City of Redwood City. <br /> To increase the facilities' participation in delivering "resident focused May 30, 2012 <br /> care," by providing education at 2 events at which a presenter will <br /> provide training on "Best Practice Models," directly addressing topics <br /> that we deem to be system problems. <br /> ' Primary quantitative contract goal is the number of households/persons you will assist under this contract <br /> as stated in your grant application. Contract performance will be measured by this quantitative goal. <br /> 2 Other secondary goals are the efforts you will take to deliver your services for which performance will be <br /> discussed in you� annual narrative. <br /> ATTY/AGR/2011.094/CDBG OMBUDSMAN SERVICES <br /> o9tzi� 15 <br />