Agmt11 Infosend, Inc. - Laserfiche WebLink

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Exhibit A Scope of Services Payment Processor Integration r Infosend, Inc., ("ConsultanY') has an existing integration agreement with a third party service provider Phoenix Payment Systems, Inc. doing business as Electronic Payment Exchange ("EPX"). ConsultanYs Electronic Bill Presentment and Payment (EBPP) application has been integrated with EPX using a secure server-to-server connection. The EBPP application provides a web interface for the City's customers to view their bills and initiate payments. The , payment instructions are transmitted from the ConsultanYs system to EPX for processing. The City must maintain separate Agreements with EPX ("EPX Agreements") for payment processing services. EPX provides the City with the "merchant accounY' that will be used to process payments and settle funds to the City's bank account. The terms of the EPX Agreements require the City to undertake certain responsibilities and liabilities over which Consultant, pursuant to this Agreement, has exclusive control. Consultant understands and accepts that per the terms of this Agreement it is providing the EBPP application to the City of Redwood City and therefore it must accept responsibility for the work that the City is outsourcing to it. Consultant has reviewed the EPX Agreements, EPX Merchant Agreement November 15, 2011 and EPX Electronic Transaction Processing Agreement dated November 21, 2011 and takes responsibility for performing the work and assumes all obligations and liabilities to the extent permitted by law, as specified in the sections specified below. Consultant further agrees to defend, indemnify and hold harmless City and its officers, agents, employees and volunteers from and against all claims, damages, losses and expenses including attorney fees arising out of the performance of these Services related to the specified sections of the EPX Agreements, caused in whole or in part by the willful misconduct or any negligent act or omission of the Consultant, any subcontractor, anyone ._ directly or indirectly employed by any of them or anyone for whose acts any of them may be liable, except where caused by the active negligence, sole negligence, or willful misconduct of City. EPX MERCHANT AGREEMENT 2.6 Customer Comolaints. Merchant shall respond promptly to inquiries from Cardholders and shall resolve any disputes amicably. Bank and EPX reserve the right to charge Merchant reasonable fees and reimbursement on account of excessive Cardholder inquiries, refunds or Chargebacks. Merchant agrees to maintain the following information in writing with respect to each claim or defense asserted by a Cardholder for which Merchant has received notice: i. The Cardholder's name; ii. A unique confirmation number (transaction sequence number, or other identifier) that the Merchant can use to reference the transaction in subsequent communications with the Bank or EPX; iii. The date and time the Cardholder asserted the claim or defense; iv. The nature of the claim or defense; and v. The action which Merchant took in an attempt to resolve the dispute. Upon request, Merchant shall furnish Bank with this information in writing within ten.(10) days. InfoSend a rees to meet this re uirement in rovidin Redwood Ci su ort and information