Agmt11 Ca. Department of Public Health- Project LEAN

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California Depar[ment of Public Health - Special Terms and Conditions Exhibit D(F) 13. Confidentiality of Information a. The Contractor and its employees, agents, or subcontractors shall protect from unauthorized disclosure names and other identifying information concerning persons either receiving services pursuant to this Agreement or persons whose names or identifying information become available or are disclosed to the Contractor, its employees, agents, or subcontractors as a result of services pertormed under this Agreement, except for statlstical information not identifying any such person. b. The Contractor and its employees, agents, or subcontractors shall not use such identifying information for any purpose other than carrying out the Contractor's obligations under this Agreement. c. The Contractor and its employees, agents, or subcontractors shall promptly transmit to the CDPH Program Contract Manager all requests for disclosure of such identifying information not emanating from the client or person. d. The Contractor shall not disclose, excep[ as othenvise specifically permitted by this Agreement or authorized by the client, any such identifying information to anyone other than CDPH without prior written authorization from the CDPH Program Contract Manager, except if disclosure is required by State or Federal law. e. For purposes of this provision, identity shall include, but not be limited to name, identifying nwnber, symbol, or other identifying particular assigned to the individual, such as finger or voice print or a photograph. , f. As deemed applicable by CDPH, this provision may be supplemented by additional terms and conditions ! covering personal health information (PHI) or personal, sensitive, and(or confidential information (PSCI). Said terms und conditions wiil be ci3tlinad in one or more ezhibits that will either be attached to this Agreement or incorporated intu this Agreement by reference. 14. Documents, Publications and Written Reports (Applicable :o ayreemer,ts over $�,J00 under which publ�cations, w�itien reports and documents are developed or produced. Government Code Section 7550.) ! Any document, publication or written report (excludiny progress reports, fnancial reports and normal contractual communications) prepared as a requirement of this Agreement shall contain, in a separate section preceding the main body of the document, the number and dollar amounts of all contracts or agreements and subcontracts relating to the preparation of such document or report, if the total cost for work by nonemployees of the State exceeds $5,000. 15. Dispute Resolution Proc�ss a. A Contrector grievance exists whenever ihere is a dispute arising from CDPH's action in the administration of an agreement. If :here is a dispute or grievance between the Contractor and CDPH, the Contractor must seek resolution using the procedure outlined below. (1) The Contractor should flrst informally discuss the problem with the CDPH Program Contract Manager. If the problem cannot be resolved informally, the Contractor shall direct its grievance together with any evidence, in writing, to the program Branch Chief. The grievance shall state the issues in dispute, the legal authority or other basis for the Contractor's position and the remedy sought. The Branch Chief shall render a decision within ten (10) working days after receipt of the written grievance from the Contractor. The Branch Chief shall respond in writing to the Contrector indicating ttie decisfon and reasons therefore. If the Contractor disagrees with the Branch Chiefs decision, the Contractor may appeal to the second level. (2) When appealing to the second level, the Contractor must prepare an appeai indicating the reasons for disagreement with Branch Chiefs decision. The Contractor shall include with the appeal a copy of the Contractor's original statement of dispute along with any supporting evidence and a copy of the Branch Chiefs decision. The appeal shall be addressed to the Deputy Director of the division in which CDPH Ezhibit D(F) (8/10) . Page 14 of 25