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2.14 "Operating System Software" means that software which operates and supports the hardware elements of a co, mputer System, as designated by Computervision. 2.15 "Preventive Maintenance" means cleaning, inspection and adjustment procedures designed to reduce product failure and ex- tend useful Product life as defined by Computervision. 2,16 "Computervision" means Computervision Corporation with its principal place of business at 100 Crosby Drive, Bedford, Massachusetts. 2.17 "Product(s)" collectively means Equipment and Software which are identified on the Product Schedule. 2.18 "Product Schedule" means Computervision's standard quotation and order documents, under which Customer orders Maintenance Services which shall be executed by both parties, and which incorporates as an integral part a document titled Product Schedule. Such documents shall contain, among other information, a list of the Products, applicable Support Code(s), fees, quantity of Products to be maintained, and the Customer installation site. 2.19 "Remedial Maintenance" means maintenance performed by Computervision in order to return the Products to good operat- lng condition. 2.20 "Service Agreement" means the terms and conditions specified in this Master Service Agreement in conjunction with the Product Schedule executed by both parties under which Customer orders and Computervision provides Maintenance Service. 2.21 "Service Center" means a Computervision facility which provides Maintenance Service to Customers. 2.22 "Service Code" means one of the following symbols which designates on the Product Schedule the Service Offering ordered by Customer for each particular Product: Symbol Service Offering PPS Section II, Premium Plus Service PHS Section III, Premium Service PRF Section IV, Preferred Service BHS Section V, Basic Service DEF Section Vi, Deferred Service CAH Section VII, Customer Assisted Service MIS Section VIII, Mail In Service PSS Section iX, Preferred Software Service BSS Section X, Basic Software Service LUS Section Xl, License Update Service for Software MLFOP1 Section Xll, MLF Option1 Service for Monthly License Fee Software 2.23 "Service Hours" means those hours and days, which comprise the time periods in which Computervision provides service on Products for each particular Service Offering. 2.24 "Service Offering" means one of the maintenance services that Computervision offers as established in Sections II through Xll of this Agreement. Later Addenda to this Master Service Agreement may designate and describe additional service offer- ings. 2.25 "Software Products" means the standard computer software programs other than Operating System Software which are des- ignated by Computervision to be eligible for service hereunder and are listed on the Product Schedule. 2.26 "Software" means Software Products and Operating System Software collectively and individually. 2.27 "Support Code" means a symbol listed on the Product Schedule which designates the means by which Product support will be provided to Customer, either on a Monthly License Fee (MLF) Basis, or under a Service Offering, in which case the Support Code will be a Service Code as specified hereunder. 2.28 "System" means a configuration of hardware and software products which generally includes a processor unit, memory, first disk drive, controller, and all main cabinet components listed on the applicable Product Schedule which Computervision des- ignates with a single Model Number. 3. TERM OF COVERAGE: 3.1 This Agreement shall be effective on the date both parties have signed the Agreement and shall remain in effect until either party terminates this Agreement upon at least ninety (90) days prior written notice to the other party. 3.2 Except as provided in section 3.4 below, each Service Agreement will have an Initial Term. It shall continue in effect thereafter unless either party gives ninety (90) days prior written notice of termination or the Service Agreement is otherwise terminated in accordance with the provisions hereof. After the Initial Term, either Computervision or Customer may withdraw any individual Product from any Service Agreement upon ninety (90) days written notice. 3.3 Termination of this Agreement will not terminate the Service Agreements in effect on the date of such termination. Such Service Agreements shall continue in effect in accordance with the terms and conditions of this Agreement until terminated by either party as specified hereunder. 3.4 Any Service Agreement which replaces a prior form of maintenance service agreement for the Products covered by such Service Agreement shall have a term that is coterminous with the term of such prior maintenance service agreement. Upon commencement of any Service Agreement, Computervision's obligation to Customer under any prior agreement for mainte-