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t <br />5.1 B -q <br />EXHIBIT `54" <br />SCOPE OF SERVICES <br />• Electronic Data Management (EDM) support inclu0s consulting services, such <br />as discussir.g available options, troubleshooting, recommending solutions,-and <br />working with employee and equipment vendors as needed. <br />• EDM support includes developing computer specifications and establishing <br />computer standards for workstations, servers, routers, switches, cabling, printers, <br />hubs, modems, and patch panels. <br />• EDM support includes the hardware support of standardized computer <br />equipment listed above. <br />• The Shelter Network will be financially responsible for all hardware <br />components. <br />• Troubleshooting printers will be performed initially by EDM staff; if the <br />printer requires new internal hardware, the EDM staff will contact a <br />certified printer repair contractor. Shelter Network will pay for contractor <br />parts and services. <br />• Cabling for adds/moves/changes will be performed by cabling contractors <br />approved jointly by Shelter Network and Redwood City and paid for by <br />Shelter Network. <br />• EDM support will work with the equipment vendors to troubleshoot issues <br />and replace components under warranty. <br />• Any purchases made will conform to Shelter Network purchasing policies <br />and procedures. <br />• EDM support for workstation software includes the initial installation, re- <br />installation, software upgrades /patches, and configuration changes requested by <br />Shelter Network. <br />• EDM support for server software includes the initial installation, re- installation, <br />software upgrades /patches, and on -going monitoring of system processes which <br />include daily backup, logs, alarms, and alerts. Software loaded on servers must <br />be approved by EDM support services. <br />• EDM support for application software includes the initial installation, re- <br />installation, and software upgrades/patches. <br />o Shelter Network will pay for any technical support contracts for third -party <br />software that is not commercial- off - the -shelf (COTS) software (i.e., <br />Microsoft Word, Adobe Acrobat, etc). If contracts are not maintained by <br />Shelter Network, the EDM staff will not supply technical assistance for the <br />application. <br />Page 5 of 6 <br />