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b6_7 <br />Emuttm summul <br />that they contacted was 'Very helpful' (52 %), and 26 percent said they were <br />'Somewhat helpful'. <br />Also related to previous questions, respondents were asked to indicate how cour- <br />teous the City employee or Council member was during their meeting or corre- <br />spondence. Again, only respondents who had indicated that they had called, <br />written, or visited a City employee or Council member in the past year were <br />asked this question. Most respondents felt that the City employee or Council <br />member that they contacted was 'Very courteous' (68 %) , and 23 percent felt <br />that he or she was 'Fairly courteous'. <br />Library services: Respondents were asked if anyone in their household had <br />used any Redwood City public library, or its services, during the 12 months <br />prior to the survey. Sixty-seven percent (67 %) indicated that they had used a <br />library, or a library service, while 32 percent said that they had not. Respon- <br />dents were next asked to rate the level of service at Redwood City's public <br />library. Forty-two percent (42 %) felt that the service was 'Excellent', and 38 <br />percent said that it was 'Good'. Eight percent (8 %) of the respondents thought <br />that the service was 'Fair' and one percent (1 %) felt that it was 'Poor'. <br />Street sweeping. When asked to rate the street sweeping services, 29 percent of <br />the respondents felt that the service was 'Excellent', and 39 percent thought <br />that it was 'Good'. Eighteen percent (18 %) said that the service in their neigh- <br />borhood was 'Fair', and ten percent (10 %) felt that it was 'Poor'. Three percent <br />(3 %) either did not know, or did not provide an answer to the question. <br />Condition of sidewalks: Respondents were then asked to rate the condition of <br />the sidewalk in Redwood City. Twenty-six percent (26 %) felt that the sidewalks <br />were in 'Good condition all over', 51 percent believed that they were 'Mostly <br />good, but few a few bad spots here and there', and 18 percent thought that there <br />were 'Many bad spots' in the sidewalks. <br />Citv Cleanliness: When asked to rate the level of cleanliness in Redwood City, <br />over 90 percent of the residents believe that the City is either 'Very' or 'Some- <br />what' clean (23% and 67 %, respectively). Nine percent (9 %) felt that, overall, <br />City or Redwood city GodheRwarrh <br />Page 7 <br />