Laserfiche WebLink
(n6 -la <br />Conduslons and Recommend dons <br />Conclusions and Recommendations <br />Based on the research. objectives for this study and the findings of the analyses, <br />Godbe Research is pleased to offer the following conclusions and recommenda- <br />tions: <br />City Satisfaction Overall, the residents of Redwood City are quite satisfied with City services and <br />facilities. Forty percent of respondents stated they were 'very satisfied' while <br />another 47 percent offered 'somewhat satisfied'. In comparison to the 2001 <br />study where the question was on general satisfaction with the job the City is <br />doing in providing programs, services, and maintaining public facilities, satis- <br />faction has improved slightly. The most significant improvement was the per- <br />centage of individuals that stated they were 'Very satisfied' (30% in 2001 vs. <br />40% in 2003). <br />When looking at overall satisfaction with City services by area, the area that is <br />most satisfied is the 'Stambaugh- Heller and Centennial Neighborhood Associa- <br />tions' with 51 percent of the residents 'Very satisfied' and 37 percent 'Somewhat <br />satisfied'. The neighborhood that expressed the lowest level of satisfaction with <br />City services overall was the 'Oak Knoll/Edgewood Park Neighborhood Associa- <br />tion East of Alameda de las Pulgas and Roosevelt Neighborhood Association <br />North of Jefferson'. Within this neighborhood, 29 percent of residents stated <br />they were 'very satisfied' and 67 percent were 'Somewhat satisfied' - still a 'sat- <br />isfied' base of respondents, but lower in relation to other areas. <br />Parks, Recreation, and Room for improvement exists in parks, recreation, and community services <br />Community Services that would help drive overall satisfaction. 'Summer youth enrichment camps <br />and programs', 'Availability and cleanliness of restrooms', and 'Accessible rec- <br />reational programs for persons with disabilities and caregivers' all surfaced as <br />areas of relative high importance to the community but were rated below aver- <br />age in terms of satisfaction.' <br />As these items are the first priority to improve, other items need to be main- <br />tained within the City's parks, recreation, and community services offering. <br />City or Redwood City Godbe Research <br />Page 12 <br />