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Payment is due within 30 days of the invoice date. <br /> 5. Additional Services. <br /> Additional Services will be pertormed by RWC only at the request of CUSTOMER and will be charged <br /> to CUSTOMER at the RWC fiscal year hourly rate in effect at the time the Additional Services are <br /> performed. The hourly rate for work performed during Normal Business Hours, as defined below, is <br /> established annually by RWC for each fiscal year. A surcharge of $25 per hour will be added to the <br /> normal business hourly rate for work performed during Non-Business Hours. <br /> A. Normal Business Hours: Monday through Friday, 8:00 a.m. through 5:00 p.m. except <br /> on the following currently recognized RWC holidays (calendar dates vary depending on <br /> the year): <br /> • New Year's Day <br /> • Martin Luther King, Jr. Day <br /> • Presidents Day <br /> • Memorial Day <br /> • 4th of July <br /> • Labor Day <br /> • Veterans Day <br /> • Thanksgiving Day <br /> • Thanksgiving Friday <br /> • Christmas Eve <br /> • Christmas Day <br /> • New Year's Eve <br /> B. Non-Business Hours: All hours outside of Normal Business Hours, as defined above. <br /> 6. Reliance on Professional Skill of RWC. <br /> RWC represents that it has the necessary professional skills to pertorm the Services and Additional <br /> Services required and CUSTOMER may rely on such skills of RWC to do and perform the work. RWC <br /> will perform all the work in a professional manner. <br /> 7. LIMITATION OF LIABILITY <br /> NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THE GTC OR SERVICES ORDERS, IN <br /> NO EVENT WILL RWC BE LIABLE FOR ANY DAMAGES WHATSOEVER FOR LOST PROFITS, <br /> LOST REVENUES, LOSS OF GOODWILL, LOSS OF ANTICIPATED SAVINGS, LOSS OF DATA, <br /> THE COST OF PURCHASING REPLACEMENT SERVICES, OR ANY INDIRECT, INCIDENTAL, <br /> S:\Clients\External\Los Altos Hills\Los Altos Hills IT Agreement FY2 012-13 .docx 2 <br /> 081911 <br />