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• Internet blocking <br /> • Applications running on the servers <br /> 6. Desktop, Laptop, and Mobile Computing Device Support (DLM): RWC will maintain <br /> and support all DLM on the LAH network including future connected or non-connected <br /> DLM. Support will include, but not be limited to: developing and providing <br /> specifications; purchasing, setting up, and installing; optimizing and patching; and <br /> protecting against unwanted intrusion —spyware, viruses, etc. <br /> 7. Other: Technologies not currently named will be maintained and supported upon written <br /> agreement by LAH and RWC. Written agreement can be in the form of an email <br /> request. <br /> 8. For all supported technologies, RWC will work with manufacturers and vendors to <br /> purchase new, as well as return and replace failed parts, such as hard drives, monitors, <br /> printers, etc. From time to time additional external contractors may be required, such as <br /> for larger cabling or electrical work. RWC will find, coordinate, and schedule the efforts <br /> of external contractors. For all emergency and non-emergency issues during normal <br /> business hours, RWC will respond within four (4) hours, usually faster. RWC will <br /> respond with its best effort for all emergencies during non-business hours. <br /> B. COMPENSATION <br /> 1. LAH agrees to pay to RWC the full cost of providing technology services as shown in <br /> this Exhibit A, as the same may be amended from time to time by written agreement <br /> befinreen the Parties. <br /> 2. LAH and RWC acknowledge and agree that compensation paid by LAH to RWC under <br /> this Agreement is based upon RWC's cost of providing the services required hereunder, <br /> including salaries and benefits of employees. <br /> 3. LAH agrees to compensate RWC for Information Technology services. Direct external <br /> costs such as external contractors and equipment purchases on behalf of LAH are <br /> borne by LAH. Information Technology services costs include those expenses <br /> necessary to administer this Agreement. RWC will provide these services for an hourly <br /> rate of $143.67 during fiscal year 2012-2013 (July 1, 2012 to June 30, 2013). The <br /> hourly rate will be adjusted on an annual fiscal year basis. <br /> S:\Clients\External\Los Altos Hills\Los Altos Hills IT Agreement FY2 012-13 .docx 8 <br /> 081911 <br />