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Page <br /> <br /> 3.10 Ownership of Green Waste ............ ~ ........................................................ 16 <br /> 3.11 Company Status ........................................................................................ 16 <br /> 3.12 Company Authorization ......................................................................... 17 <br /> 3.13 Statements and Information in Company's Proposal ......................... 17 <br /> <br />ARTICLE IV. DIRECT SERVICES ........................................................................................ 18 <br />4.1 General ...................................................................................................... 18 <br />4.2 Green Waste Program .............................................................................. 18 <br />4.3 Operations ................................................................................................. 22 <br />4.4 Implementation Plan ................................................................................ 25 <br />4.5 Material Processing .................................................................................. 26 <br /> 4~6 Status of Materials Recovery, Composting, or Processing Facility...26 <br /> <br />ARTICLE V. CUSTOMER RELATIONS ............................................................................ 28 <br />5.1 Customer Billing ....................................................................................... 28 <br />5.2 Customer Service ................................................. ; .................................... 28 <br />5.3 Education and Public Awareness .......................................................... 33 <br />5.4 Performance Hearing ............................................................................... 34 <br /> <br />ARTICLE VI. COMPANY'S COMPENSATION AND RATES ........................................ 35 <br />6.1 General ....................................................................................................... 35 <br />6.2 Mandatory Operating Cost Reductions ..................... , .......................... 35 <br />6.3 Company's Initial Rates ........................................................................... 36 <br />6.4 Subsequent Rates ...................................................................................... 36 <br /> <br />ARTICLE VII. RECORDS, REPORTS, AND INFORMATION REQUIREMENTS ......... 37 <br />7.1 General ....................................................................................................... 37 <br />7.2 Records ....................................................................................................... 37 <br />7.3 Reports ....................................................................................................... 38 <br />7.4 Right to Inspect Records .......................................................................... 41 <br /> <br />ARTICLE VIII. INDEMNIFICATION, INSURANCE, AND BOND .................................. 42 <br /> <br /> 8.1 Indemnification ......................................................................................... 42 <br /> 8.2 Hazardous Substances Indemnification ................................................ 43 <br /> 8.3 AB 939 Guarantee ..................................................................................... 43 <br /> 8.4 Insurance .............................................. ~ ..................................................... 44 <br /> 8.5 Faithful Performance Bond ..................................................................... 48 <br /> <br /> 8/2/96 <br /> <br /> <br />