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Scope of Services <br /> <br /> 2. Waterworks Inc. will be on call 24 hours a day, and at least one of the four key <br /> people will be available at all times. The protocol for water quality monitoring and <br /> coordination is covered in section B. Water Quality Monitoring of the Scope of <br /> Services. <br /> <br /> 3. A Water Quality Monitoring report ,s prepared and sent to Redwood City Public <br /> Works Services Department with the monthly billing. Any chemical application <br /> and harvesting performed will accompany the report. <br /> <br /> 4. As per the Lagoon Management Plan, Waterworks will participate in public <br /> meetings with Home Owners Associations (HOA) and / or Redwood Shores <br /> residents groups, as requested by the City, to inform and answer questions <br /> regarding the Lagoon management activities. <br /> <br /> a. Waterworks will attend up to two meetings at no cost to Redwood City. <br /> <br /> b. Waterworks will respond to phone calls from residents when referred by <br /> Redwood City staff at no additional cost. <br /> <br /> c. Waterworks is included in the Redwood City group email address: <br /> protectlaqoons(~.redwoodcity.org. Redwood City staff is the leader <br /> responsible for follow up and responses to emailed inquiries for residents <br /> with assistance from Waterworks, if requested. <br /> <br /> 5. Complaint resolution will be handled in the following manner: <br /> a. Complaints about lagoon maintenance from Redwood Shores residents will <br /> be forwarded to Waterworks President, Richard Carnation by Redwood City <br /> staff Supervisor Rich Boyer by telephone. <br /> <br /> b. A follow-up facsimile containing the address / location and the complaint <br /> details is sent to Waterworks. <br /> <br /> c. Waterworks will immediately investigate and determine the appropriate <br /> resolution, if necessary, and contact City staff. An appropriation resolution <br /> approach will I~e determined, agreed to by Waterworks and City staff and <br /> implemented. <br /> <br /> d. The resolution will be faxed to the City for inclusion in the Complaint <br /> Resolution Log for the Lagoons. City staff will be responsible for all resident <br /> complaint tracking and maintain a complaint log in Public Works Services <br />H, Signage <br /> <br /> Waterworks will attach to its vehicles magnetic signage which identifies the firm as a <br /> contractor to the City of Redwood City for Redwood Shores Lagoon Maintenance. <br /> The wording and dimensions of said signs shall be provided to the contractor by the <br /> City and obtained from a local sign making company. <br /> <br />I. Invoicing <br /> Waterworks shall submit monthly invoices by the 20th day of the month immediately <br /> following the month in which work was performed according to the schedule in the <br /> attached Exhibit "C" to the Agreement. <br /> <br /> 16 of 18 <br /> <br /> <br />